Toyia Lewis
St Vincents Family Services
COLUMBUS,OH
1
Certification
9
Years of experience
Detail-oriented professional known for strong organizational skills and documentation proficiency. Experienced in case management and crisis intervention, dedicated to advocating for clients and connecting families with vital resources.
Work History
Case Manager / Treatment Specialist
2 Years 5 Months- Provide direct care and therapeutic support to children and adolescents receiving behavioral health treatment.
- Develop, implement, and monitor individualized treatment goals.
- Complete case notes, treatment documentation, and progress reports in compliance with agency and state standards.
- Collaborate with therapists, psychiatrists, schools, families, and community providers to coordinate comprehensive care.
- Utilize trauma-informed interventions and crisis de-escalation techniques to ensure client safety.
- Advocate for clients and connect families with community resources and supportive services.
- Facilitate life-skills development, behavioral interventions, and emotional regulation strategies.
- Maintain confidentiality and documentation in accordance with HIPAA standards.
Prior Authorization Specialist
1 Year 8 Months- Obtain insurance authorizations and pre-certifications for medical procedures and medications.
- Coordinate appointments and referrals with outside providers.
- Communicate with physicians, insurance companies, and patients to ensure timely approvals.
- Maintain accurate medical records and documentation.
Office Manager
2 Years 4 Months- Led daily office operations, ensuring efficient workflow and adherence to organizational policies.
- Developed and implemented administrative procedures, enhancing team productivity and communication.
- Managed scheduling and coordination of meetings, optimizing resource allocation across departments.
- Oversaw office inventory management, streamlining procurement processes to reduce costs.
- Managed daily operations of a medical rehabilitation facility.
- Supervised staff scheduling, training, and performance evaluations.
- Resolved employee and client concerns professionally.
- Improved workflow efficiency and maintained regulatory compliance.
Discharge Coordinator
4 Months- Coordinated discharge planning to ensure seamless transitions for patients returning home.
- Developed and maintained comprehensive discharge documentation for regulatory compliance and continuity of care.
- Facilitated interdisciplinary team meetings to address patient needs and optimize aftercare services.
- Monitored patient progress post-discharge, providing follow-up support and resources as needed.
Education
GED
Skills
Problem-solving
Case management
Time management
Case documentation
Active listening
Organization and multitasking
Documentation and reporting
Conflict resolution
Positive attitude
Client advocacy
Care coordination
Documentation proficiency
Certification
, [Company Name] - [Timeframe]
Timeline
Case Manager / Treatment Specialist
St Vincents Family Services
05.2024 - CurrentRead More
Prior Authorization Specialist
Life Spring Recovery
08.2020 - 04.2022Read More
Office Manager
Life Spring Recovery
04.2018 - 08.2020Read More
Discharge Coordinator
Life Spring Recovery
12.2017 - 04.2018Read More
Godman Guild
GED
Read More