Toyia Armour
Wayne,MI
Summary
To engage in an established and highly motivated position with your company, to seek new experiences and to challenge my mind in a new environment. Also, to enhance my personal potential in a knowledgeable work environment.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
23
23
years of professional experience
Work History
Agency Data Payment Processor
LERETA Tax & Flood Services
01.2016 - 06.2025
- Responsible for the analysis of inbound/outbound files, completion of data conversion specifications, review agency profile and calendar information, processor support the main functions of the payment and correspondence, process outgoing manual bill request to taxing authorities and tax bill review.
- Managed 3high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
Medical Data Entry Specialist
Starfish
01.2007 - 01.2015
- Knowledge of HIPPA and other laws, accurately enter data into agency electronic health records, problem solving and critical thinking skills, cooperatively and responsibly as a member of a team with colleagues, supervisors, agency staff and collateral contacts.
Cashier
TJ Maxx
01.2002 - 01.2007
- Established customer service, accurately ring customer purchases/returns, maintains all organizational, cleanliness of the entire store, participates in safety awareness and maintenance of a risk-free environment.
Education
Diploma - Medical Records
Schoolcraft College
Livonia, MIDiploma -
Romulus High School
Romulus, MISkills
- Strong client relations skills
- Microsoft Excel
- Financial records and reporting
- Accurate payment posting
- Process improvements
- Research and due diligence
- Data entry and management
- Organization skills
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
Timeline
Agency Data Payment Processor
LERETA Tax & Flood Services
01.2016 - 06.2025
Medical Data Entry Specialist
Starfish
01.2007 - 01.2015
Cashier
TJ Maxx
01.2002 - 01.2007
Diploma - Medical Records
Schoolcraft College
Diploma -
Romulus High School
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