Robert Rosen
Queens,NY
Summary
Adept at enhancing financial operations, I streamlined payment processing at NYC Department of Education, ensuring accuracy and security. My expertise in electronic payments and strong client relations skills, honed across roles, significantly improved efficiency and customer trust. Achievements include implementing policies that bolstered internal controls and fostered open communication lines, driving revenue recovery and compliance.
Overview
25
25
years of professional experience
Work History
Payment Processor
NYC Department of Education
12.2023 - Current
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
- Streamlined payment processing by implementing efficient systems and organizational strategies.
- Strengthened security measures for sensitive customer information by adhering to strict guidelines and protocols.
Collections Specialist
Total Fire Protection
09.2020 - 11.2023
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Corporate Accountant
Thomas Publishing Company
02.2000 - 08.2020
- Used advanced software to prepare documents, reports, and presentations.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Developed and implemented policies and procedures that streamlined accounting processes, resulting in increased efficiency and accuracy.
- Strengthened internal controls, reducing the risk of errors and fraud in financial transactions.
- Conducted thorough variance analyses to identify cost-saving opportunities and improve budgeting accuracy.
Education
Bachelor of Science - Accounting
Brooklyn College
Brooklyn, NYSkills
- Electronic payments
- Payment reconciliation
- Credit card processing
- Transaction processing
- Wire transfers
- Payment disputes
- ACH transactions
- Accounts receivable
- Strong client relations skills
- Microsoft Excel
Timeline
Payment Processor
NYC Department of Education
12.2023 - Current
Collections Specialist
Total Fire Protection
09.2020 - 11.2023
Corporate Accountant
Thomas Publishing Company
02.2000 - 08.2020
Bachelor of Science - Accounting
Brooklyn College
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