Proven track record in enhancing payment processing efficiency and customer satisfaction at Teleperformance USA. Skilled in electronic payments and problem-solving, adept at streamlining operations and reducing discrepancies. Demonstrated ability to improve revenue collection and maintain high-quality standards, with a focus on critical thinking and customer service excellence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Kaylan Bandy
Columbus,GA
Summary
Overview
7
years of professional experience
Work History
Teleperformance USA
Payment Processor
10.2021 - Current
Job overview
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
- Streamlined payment processing by implementing efficient systems and organizational strategies.
- Audited financial records periodically to identify potential areas for improvement in payment processing procedures.
Total Systems Services, TSYS
Dispute Analyst
07.2021 - 10.2021
Job overview
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Analyzed, researched and resolved payment claims within required timeframes.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Kept up to date on industry information, system changes, network rules and compliance issues.
Concentrix
Customer Service Representative
01.2021 - 05.2021
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Auntie Anne's Pretzels
Shift Leader
02.2019 - 01.2021
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Chick-fil-A
Restaurant Team Member
12.2017 - 12.2018
Job overview
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
William Henry Shaw High School7579 Raider Way #1885, Columbus, GA 31909
High School Diploma
05.2018
University Overview
- Chick-fil A leader Academy Member
- Raider Masters
Skills
- Electronic Payments
- Payment reconciliation
- Credit card processing
- Transaction Processing
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Customer Relations
- Call center experience
Timeline
Payment Processor
Teleperformance USA
10.2021 - Current
Dispute Analyst
Total Systems Services, TSYS
07.2021 - 10.2021
Customer Service Representative
Concentrix
01.2021 - 05.2021
Shift Leader
Auntie Anne's Pretzels
02.2019 - 01.2021
Restaurant Team Member
Chick-fil-A
12.2017 - 12.2018
William Henry Shaw High School
High School Diploma
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