Cynthia Reyes
El Paso
Summary
Dynamic insurance professional with extensive experience at Teleperformance USA, specializing in client needs analysis and tailored policy solutions. Proven track record in enhancing customer satisfaction and retention through exceptional service and effective communication. Skilled in auto and life insurance, with a commitment to professionalism and ethics in all client interactions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
Teleperformance USA
08.2020 - Current
- Developed tailored insurance solutions aligning with client needs, enhancing member satisfaction and retention.
- Conducted thorough risk assessments to identify client vulnerabilities and recommend appropriate coverage options.
- Streamlined policy renewal processes, improving workflow efficiency and reducing turnaround times for clients.
- Mentored junior agents on best practices for client interactions and policy management, fostering team growth.
- Built strong relationships with members through consistent communication and excellent customer service.
- I assisted with The Starz program, by answering CMS calls.
- I was a part of The MMP team for members with Medicare, and Medicaid in The State of Illinois.
Body Shop Office Manager
A1 Auto Body Shop
06.2017 - 08.2020
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Oversaw scheduling and coordination of repair jobs for optimal resource allocation.
- Implemented inventory management processes to maintain accurate stock levels and reduce waste.
- Trained and mentored staff on best practices in customer service and operational procedures.
- Enhanced client relations through proactive follow-up and resolution of inquiries or concerns.
- Monitored industry trends to stay current on best practices in auto body repair operations, incorporating relevant insights into daily operations as needed.
Auto Insurance Agent
Pan American Insurance
05.2015 - 05.2017
- Provided expert guidance on auto insurance policy options to clients, enhancing customer satisfaction.
- Conducted thorough assessments of client needs to recommend tailored insurance solutions, ensuring optimal coverage.
- Managed claims processing efficiently, coordinating with clients and adjusters to resolve issues effectively.
- Developed and implemented training materials for new staff, improving onboarding process and knowledge retention.
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
Education
GED -
Sunset High School
El Paso, TXSkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client relations
- Client needs analysis
- Auto insurance
- Life insurance
- Policy writing
- Property insurance
Certification
- Licensed Life and Health.
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Teleperformance USA
08.2020 - Current
Body Shop Office Manager
A1 Auto Body Shop
06.2017 - 08.2020
Auto Insurance Agent
Pan American Insurance
05.2015 - 05.2017
GED -
Sunset High School