TOYIN OGEDENGBE
Newark,NJ
Summary
Dynamic and multifaceted professional with extensive experience in education, human resources, training coordination, and customer relations. Proven expertise in fostering educational growth, streamlining HR processes, coordinating comprehensive training programs, and enhancing customer satisfaction. Adept at building strong relationships, promoting team collaboration, and driving organizational success through strategic planning and effective communication.
Overview
12
12
years of professional experience
Work History
Teacher
Uncommon Schools North Star Academy Charter School
Newark, NJ
08.2022 - Current
- Deliver engaging lesson plans and assessments for diverse student populations
- Utilize various teaching techniques to accommodate different learning styles and foster a collaborative classroom atmosphere
- Administer grade-specific assessments regulated by school district to monitor student growth and report progress to parents
- Provide mentorship and academic support to students, enhancing their educational outcomes.
Customer Relations Manager
Stallion Motors Limited (Volkswagen Group Brands)
Surulere, Lagos
01.2015 - 12.2017
- Managed customer service operations, leading a team of representatives to deliver high-quality support and service
- Developed and maintained customer service protocols, ensuring consistency and excellence in all interactions
- Conducted customer satisfaction surveys and analyzed feedback to identify areas for improvement and implement corrective actions.
Human Resource Analyst
Applied Engineering Technology Initiatives (AETI)
Surulere, Lagos
02.2013 - 01.2015
- Extensive experience in full-cycle recruitment, including job postings, candidate screening, interviewing, and onboarding
- Strong background in employee relations, performance management, and conflict resolution, ensuring a positive and productive work environment
- Proficient in developing and implementing HR policies, procedures, and compliance programs in alignment with organizational goals
- Adept at conducting employee training on HR policies, workplace ethics, and compliance issues.
Training Coordinator
Michael Stevens Consulting.
Surulere, Lagos
08.2012 - 01.2013
- Coordinated and implemented training programs that addressed skill gaps and promoted professional development
- Collaborated with department heads to identify training needs and develop customized learning solutions
- Evaluated training effectiveness through feedback and performance metrics, making necessary adjustments to improve outcomes.
Education
Business Administration -
Nexford University
06.2021
Psychology -
University of Ado Ekiti
07.2011
Skills
- Team Building
- Training and mentoring
- Business planning
- Business administration
- Staff Management
- Business Development
- Inter-department collaboration
- Personnel training and development
- Microsoft Outlook, Word, Excel
- Classroom Management
- Motivating students
- Critical Thinking
Timeline
Teacher
Uncommon Schools North Star Academy Charter School
08.2022 - Current
Customer Relations Manager
Stallion Motors Limited (Volkswagen Group Brands)
01.2015 - 12.2017
Human Resource Analyst
Applied Engineering Technology Initiatives (AETI)
02.2013 - 01.2015
Training Coordinator
Michael Stevens Consulting.
08.2012 - 01.2013
Business Administration -
Nexford University
Psychology -
University of Ado Ekiti