TOYKA KELLAM
Newark,DE
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
34
34
years of professional experience
Work History
Manager of Training Delivery
RadNet
11.2022 - 01.2024
Contact Center Supervisor
Purpose Financial - Wilmington, DE
01.2020 - 11.2022
Assistant Manager
Advance America - Bear, DE
08.2019 - 01.2020
Training and Support Manager
Gannett USA Today Network - Greenville, SC
01.2013 - 12.2017
Office Administrator
Gannett
06.2007 - 01.2013
Customer Service Supervisor
MCI Telecommunications
01.1990 - 06.2006
Education
Office Systems Technology -
Eastern Shore Community College - Melfa, VA
Skills
- Excellent interpersonal and coaching skills
- Office Administration
- File and Data Retrieval Systems
- Business Administration
- Training & Development
- Event Coordination
- Team development strategies
- Verbal and Written Communication
- Strategic Planning
- Operations Management
- Performance Management
- Team Leadership
- Process Evaluations
- Classroom Instruction
- Interviewing and Hiring
- Time Management
- Adult Learning Theories
- Instructor Management
- Leadership Training
- New Employee Orientation
- Performance Metric
- Training Solutions Development
- Manager Coaching and Training
- Develop Training Programs
- Finance
Training
- Franklin Covey's 7 Basic Habits
- Time Management
- Microsoft Office
- Human Resources
- Development and Leadership Courses
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Manager of Training Delivery
RadNet
11.2022 - 01.2024
Contact Center Supervisor
Purpose Financial - Wilmington, DE
01.2020 - 11.2022
Assistant Manager
Advance America - Bear, DE
08.2019 - 01.2020
Training and Support Manager
Gannett USA Today Network - Greenville, SC
01.2013 - 12.2017
Office Administrator
Gannett
06.2007 - 01.2013
Customer Service Supervisor
MCI Telecommunications
01.1990 - 06.2006
Office Systems Technology -
Eastern Shore Community College - Melfa, VA
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