Taneisha Patterson-Gardner
San Jose,CA
Summary
My current role as Lead Security Officer showcases my dedication to creating an environment that is operationally secure, while ensuring that personnel are valued. My intentions in my next role are to ensure that all client and company-required protocols are followed, site integrity is maintained and all interactions are conducted in a professional manner while on-duty.
Overview
19
19
years of professional experience
Work History
Lead Security Officer @ Google
Inter-Con Security Systems Inc.
06.2024 - Current
- Evaluate employee performance regularly, offering constructive feedback and actionable steps for improvement when necessary.
- Coordinate schedules and tasks efficiently, ensuring timely completion of projects without compromising quality or client satisfaction.
- Maintain a keen focus on safety protocols and guidelines.
- Cultivate a culture of continuous learning by encouraging professional development opportunities for all team members.
Security Officer @ Google
Inter-Con Security Systems, Inc.
04.2024 - 06.2024
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security Site Supervisor @ UPS
Inter-Con Security Systems, Inc.
12.2023 - 04.2024
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Developed improved training methods with focus on public safety and officer awareness.
- Conducted phone and in-person interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Supported organizational growth by identifying staffing needs and executing successful recruitment campaigns.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Recorded incident reports with detailed accounts of occurrences.
Lead Security Officer @ NVIDIA
Allied Universal Security Services
02.2023 - 11.2023
- Provided operational support in the form of training and task implementation.
- Suggested actionable improvements to streamline training procedures.
- Conducted new hire training sessions, answered questions and delivered information on job duties along with details about corporate policies and procedures.
- Collaborated with other cross-functional teams to incorporate recommendations.
- Established strong relationships with clients through regular communication and timely issue resolution.
- Supervised day-to-day operations as acting campus supervisor when needed.
GSOC Operator @ NVIDIA
Allied Universal Security Services
04.2023 - 11.2023
- Assisted in creating a secure work environment by regularly reviewing physical access control systems and recommending improvements when necessary.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies.
- Maintained detailed records of call logs, incident reports, and dispatcher actions to support ongoing analysis and improvement efforts.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
Security Officer @ NVIDIA
Allied Universal Security Services
04.2022 - 11.2023
- Followed standard operating procedures according to client expectations.
- Provided client support in the form of field surveillance on foot or in a company-provided vehicle.
- Observed and reported both normal and abnormal situations.
- Quickly responded to emergency situations, assuming the role of Incident Commander when first on-scene.
Reception Trainer @ META
Milestone Technologies
04.2020 - 04.2022
- Trained new hires in such a way that they were set up for success.
- Submitted new hire performance feedback and recommendations to manager at the end of the training period.
Reception Associate @ META
Milestone Technologies
12.2019 - 04.2022
- Continuously provided a welcoming atmosphere to anyone entering or exiting the lobby space while representing Meta’s reputation and interests.
- Diligently enforced access control protocols.
- Responded to department specific issues onsite and over the phone appropriately and in a timely manner.
- Deescalated challenging situations with clients, visitors and contractors.
Reception Trainer @ Google
ManpowerGroup
02.2019 - 11.2019
- Empowered new hires to maintain high standards as the face and voice of Google through implementing the new hire training curriculum
- Partnered with peer trainers to collectively train 75 new receptionists
- Completed performance reporting and curriculum feedback to management after each training block.
Receptionist @ Google
ManpowerGroup
10.2018 - 11.2019
- Provided 5-star service as the face and voice of Google.
- Assisted customers, clients and visitors entering the lobby space.
- Responded to issues appropriately and in a timely manner.
Mail Driver @ Google
Compunnel Staffing
04.2018 - 10.2018
- Handled the following routine tasks: screening, processing and delivering all incoming and outgoing mail on the Google campus
- Utilized knowledge of campus locations and Beartracks system to facilitate efficiency
- Completed daily post delivery reports and new hire check-ins to ensure all data was captured correctly.
Cashier Team Member
Target
09.2017 - 04.2018
- Attentively interacted with guests to process point of sale transactions and answering questions related to store layout, product information or the online website.
- Acted as the backup Cash Office Clerk when necessary.
Various Positions
Walmart
09.2005 - 09.2015
- Held progressive positions ranging from Cashier to Department Manager and Customer Service Supervisor in several Central Valley locations.
Education
General Studies
SCCCD MADERA & CLOVIS
Madera/Clovis, CA2005
High School Diploma -
Independence High School
San Jose, CA2002
Skills
- Conflict resolution
- Report writing
- G Suite
- Microsoft Office
- Effective listening and communication
- Team-building
- Process improvement
Accomplishments
- Obtained GSOC Operator certification
- Obtained First Aid/CPR Certification
- Built rapport with partner teams on both the client and contract side
Traits
- PERCEPTIVE
- RESOURCEFUL
- DECISIVE
- COOPERATIVE
Languages
Spanish
Professional Working
Timeline
Lead Security Officer @ Google
Inter-Con Security Systems Inc.
06.2024 - Current
Security Officer @ Google
Inter-Con Security Systems, Inc.
04.2024 - 06.2024
Security Site Supervisor @ UPS
Inter-Con Security Systems, Inc.
12.2023 - 04.2024
GSOC Operator @ NVIDIA
Allied Universal Security Services
04.2023 - 11.2023
Lead Security Officer @ NVIDIA
Allied Universal Security Services
02.2023 - 11.2023
Security Officer @ NVIDIA
Allied Universal Security Services
04.2022 - 11.2023
Reception Trainer @ META
Milestone Technologies
04.2020 - 04.2022
Reception Associate @ META
Milestone Technologies
12.2019 - 04.2022
Reception Trainer @ Google
ManpowerGroup
02.2019 - 11.2019
Receptionist @ Google
ManpowerGroup
10.2018 - 11.2019
Mail Driver @ Google
Compunnel Staffing
04.2018 - 10.2018
Cashier Team Member
Target
09.2017 - 04.2018
Various Positions
Walmart
09.2005 - 09.2015
General Studies
SCCCD MADERA & CLOVIS
High School Diploma -
Independence High School
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