Trace Anderson
Fayetteville,NC
Summary
Experienced military veteran knowledgeable about deploying, operating and maintaining digital systems. Advanced mechanical expertise and technical know-how to handle any challenge. Highly observant, organized and methodical in isolating and resolving any issue. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Sales Representative
Money Quick Pawn Shop
09.2023 - 03.2024
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key customers through regular communication.
Fire Direction Noncommissioned Officer
United States Army
01.2017 - 06.2023
- Established secure and stable communication links with team members.
- Set up antennas and power generators to support communications.
- Maintained field vehicles in good working order.
- Directed safe firing operations and artillery crew training.
- Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels and personnel.
- Counseled and developed 11 subordinate soldiers on a monthly basis.
Financial Services Representative
Poca Valley Bank
11.2014 - 12.2016
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Offered competitive commercial banking solutions and retail financing options.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
Customer Service Representative
NCO Financial Group
01.2014 - 10.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Gander Mountain Outdoors
08.2013 - 01.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
Porter
Mardi Gras Casino And Resort
01.2013 - 08.2013
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping and window-cleaning.
- Communicated with coworkers and managers about completed duties.
- Supervised supplies in inventory and submitted reorder requests.
Front End Supervisor
Kroger
05.2010 - 11.2012
- Monitored cash drawers in up to 8 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
No Degree - Music Education And Performance
West Virginia State University
Institute, WVSkills
- Employee Counseling
- Inventory Control
- Safety Protocols
- Training Procedures
- Battalion Logistics
- Conflict Resolution Techniques
- Personal Protective Equipment
Accomplishments
- Received a first-time "go" in field artillery certification tables.
- Prepared and taught marksmanship classes to platoon-sized elements resulting in some of the highest marksman scores in the battalion.
- Helped improve individual soldiers' physical fitness regimen which led to increased physical fitness test scores.
Timeline
Sales Representative
Money Quick Pawn Shop
09.2023 - 03.2024
Fire Direction Noncommissioned Officer
United States Army
01.2017 - 06.2023
Financial Services Representative
Poca Valley Bank
11.2014 - 12.2016
Customer Service Representative
NCO Financial Group
01.2014 - 10.2014
Customer Service Associate
Gander Mountain Outdoors
08.2013 - 01.2014
Porter
Mardi Gras Casino And Resort
01.2013 - 08.2013
Front End Supervisor
Kroger
05.2010 - 11.2012
No Degree - Music Education And Performance
West Virginia State University
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