Trace Cusick
Moncks Corner,SC
Summary
Dynamic small business owner with a proven track record at C&T Jumps LLC, excelling in customer relations and financial management. Skilled in developing marketing strategies that significantly enhanced brand visibility. Adept at relationship building and training staff, fostering a culture of excellence and improving service delivery. Thrived as a store manager for Take 5 oil change, accomplishing many awards dispersed nationally. Inducted in Take 5 oil change presidents club in 2023 for having the best year a store has ever had with a 62.4% YoY growth (previous record help by a store in the country was 31.3%). I excell in created a trustworthy customer base that allows my customers to be excited to return to me for their needs.
Overview
7
7
years of professional experience
Work History
Owner
C&T Jumps LLC
01.2024 - Current
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Oversaw financial management, including budgeting and expense tracking for sustainability.
- Coordinated vendor relationships to optimize supply chain efficiency and product availability.
Store Manager/ CTSM
Take 5 Oil Change
03.2022 - Current
- Assisted in managing daily store operations and maintaining inventory levels.
- Supported staff training on customer service best practices and product knowledge.
- Engaged with customers to enhance shopping experiences and resolve inquiries promptly.
- Collaborated with team members to maintain cleanliness and organization of the sales floor.
- Monitored stock replenishment processes to ensure availability of popular items.
- Implemented loss prevention techniques to minimize shrinkage and improve security measures.
- Gained proficiency in point-of-sale systems for efficient transaction processing and reporting.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Manager
Stoners Pizza Joint
01.2021 - 01.2022
- Streamlined team operations to enhance service delivery and customer satisfaction.
- Coordinated staff schedules, optimizing resource allocation for peak performance.
- Assisted with training programs to elevate employee skills and engagement.
- Monitored inventory levels, ensuring timely replenishment and reducing shortages.
- Developed standard operating procedures, promoting consistency across teams.
Lead Driver
Happily Ever After LLC
01.2019 - 01.2020
- Oversaw daily route planning and execution to ensure timely deliveries.
- Trained and mentored junior drivers on safety protocols and operational efficiencies.
- Implemented process improvements, enhancing delivery efficiency by optimizing routes.
Education
High School Diploma -
Berkeley High School
Moncks Corner, SCSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Accomplishments
I took over the goose creek location at the end of 2022. After a full year of running the store, we ended 2023 with a 62.4% YoY growth which held the record in the country for the most growth within a shop for an entire year.
12.3 Cars per day increase
$51.83 increase in ARO (ticket average)
89% NPS for the year.
2 minute bay time decrease
Timeline
Owner
C&T Jumps LLC
01.2024 - Current
Store Manager/ CTSM
Take 5 Oil Change
03.2022 - Current
Assistant Manager
Stoners Pizza Joint
01.2021 - 01.2022
Lead Driver
Happily Ever After LLC
01.2019 - 01.2020
High School Diploma -
Berkeley High School
2023 Presidents Club Member
.