Summary
Overview
Work History
Education
Skills
References
Timeline
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Trace Gilliland

Cedar Park,TX

Summary

Wash n Roll was my first job. I started while in high school and worked my way up the ranks to Assistant Manager then finally Site Manager. Out of my 5 years of employment there, I earned 3+ years of management experience. After leaving the position I decided to branch out and get a feel for a more retail centered business to gain more experience and knowledge of the customer service field. That brought me to Best Buy where I am currently employed . I'm always looking to try to take steps forward and am excited to take on the next challenge!

Overview

8
8
years of professional experience

Work History

Sales Advisor/Inventory Specialist

Best Buy
11.2021 - Current
  • Multiple positions mastered including Sales floor, Cashier, Host, and multiple inventory positions.
  • Exceeded sales targets consistently through effective benefits demonstrations and persuasive communication skills.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Became recognized for more than 5 awards for exceptional performance. Most recently for handling and processing $2 million worth of products in inventory avenues.
  • Handled multiple tasks at one time and completed them within strict time limits.
  • Resolved problems occurred with customers orders, calling customers in order to give them the best solution possible to get orders taken care of.

Site Manager

Wash N' Roll Express Car Wash
05.2016 - 07.2021
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Maintained heavy equipment, tools and machinery.
  • Oversaw all daily office operations and equipment maintenance.
  • Established employee work schedules to properly staff departments for each shift.
  • Maintained records and logs of work performed and materials and equipment used.
  • Interviewed, hired and trained new workers.
  • Created weekly and monthly reports and presentations for management team.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Resolved issues between employees and customers using company policies.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.
  • Worked all positions on site before starting Management. (Cashier, Loader, Finisher)
  • Developed amazing relationships with most if not all customers who frequented my site, To the point where most knew me by name and had a big smile when coming back to visit.

Education

High School Diploma -

Vista Ridge High School
Leander, TX
06.2016

Skills

  • Team Leadership
  • Verbal and Written Communication
  • Problem-Solving
  • Flexibility and Adaptability
  • Customer Service
  • Relationship Building
  • Fast Learner
  • Computer Skills

References

  • Chad Bainbridge (Wash n Roll): 1(512)784-3904
  • Adam Willier (Best Buy): 1(512)888-1755
  • Jeremy Galvan (Best Buy): 1(512)431-6861

Timeline

Sales Advisor/Inventory Specialist

Best Buy
11.2021 - Current

Site Manager

Wash N' Roll Express Car Wash
05.2016 - 07.2021

High School Diploma -

Vista Ridge High School

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Trace Gilliland