Trace Romin
Dallas,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and employee training, notably at Chick-fil-A. Excelled in mentoring team members, enhancing performance, and ensuring food safety. Skilled in cash handling and preventive maintenance, demonstrating a strong work ethic and team leadership. Proven track record of improving customer satisfaction through efficient service.
Overview
3
3
years of professional experience
Work History
Crew Trainer
Chick-fil-A
01.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
Crew Member
Culvers Franchising System
07.2021 - 01.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Automotive/Diesel - Automotive/Diesel
Universal Technical Institute
Dallas, TXGED - Culinary
Treasure Coast High
Port Saint Lucie, FL12.2023
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Active listening
- Changing oil
- Hand and power tools
- Brake systems understanding
- Replacing parts
- Preventive Maintenance
- Troubleshooting skills
- Strong work ethic
- Changing tires
Timeline
Crew Trainer
Chick-fil-A
01.2024 - Current
Crew Member
Culvers Franchising System
07.2021 - 01.2024
Automotive/Diesel - Automotive/Diesel
Universal Technical Institute
GED - Culinary
Treasure Coast High
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Marlene AvinaMarlene Avina
Packaging at FastenalPackaging at Fastenal