Tracee Freeman-Otey
Farrell,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
PCA Personal Care Assistant
Don Services
08.2013 - Current
- Assisting clients with care such as grooming, washing and maintaining personal hygiene standards
- Preparing and serving healthy, nutritious meals, taking into account any special dietary needs and personal preferences
- Identifying activities that would appeal to the patients and ensuring that they are suitably stimulated
- Preparing food and drinks for patients
Vacation Planner
03.2022 - Current
- Discussing with the client their travel plans
- Preparing travel packages that are suitable for the client’s needs
- Suggesting travel destinations and famous spots
- Preparing travel budget as per the specifications provided by the client
- Making bookings and reservation of hotels, flights, and other related activities
- Answering all the queries and questions in a professional manner
- Put bookings into Seibel (CRM)
Cashier
Walmart
04.2008 - 06.2010
- Process sales transactions
- Calculate the cost of products or services
- Accept payments
- Calculate and return change when required by the payment method
- Maintain adequate change denominations in the cash drawer and request additional change
- Answer customer questions about products or services
Administration Specialist
United States Army, States Army Reserves
10.2003 - 12.2007
- Active participation in office management, including handling general clerical tasks
- Organize and prepare meeting schedules for various departments
- Ensure meeting spaces are properly requisitioned ahead of schedule
- Manage office equipment and supplies, and ordering new equipment and supplies as needed
Games Host, Cedar Point
04.2006 - 11.2006
- Attract passersby to play your game on the way to their next ride
- Host your own game station
- Explain rules and demonstrate the game to show how it’s done
- Follow procedures to keep game play fair for everyone
- Take payment for games, receiving games bucks and returning proper change
- Entertain players and encourage them while they are playing
- Hand out capes, basketballs, stuffed animals, and other prizes to excited winners
Education
High school diploma - undefined
Farrell Area Hs/Ums
Skills
- Clerical Experience
- Human Resources
- Live chat
- Customer service
- Home health
- Microsoft Powerpoint
- Microsoft Word
- Military Experience
- Microsoft Outlook
- Microsoft Office
- Military Service
Timeline
Vacation Planner
03.2022 - Current
PCA Personal Care Assistant
Don Services
08.2013 - Current
Cashier
Walmart
04.2008 - 06.2010
Games Host, Cedar Point
04.2006 - 11.2006
Administration Specialist
United States Army, States Army Reserves
10.2003 - 12.2007
High school diploma - undefined
Farrell Area Hs/Ums
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