Summary
Overview
Work History
Skills
Timeline
Generic

Tracee Kihs

Salem

Summary

Reliable and adaptable individual with a versatile background with over 10+ years of experience in customer service and caregiving. Known for strong organizational skills, resolving issues, and maintaining high standards in customer service and patient care. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Lowell Yost Insurance Agency
Portland
07.2015 - Current
  • Managed customer inquiries through phone and email communications.
  • Collected deposits or payments and arranged for billing.
  • Provided accurate information on insurance policies and coverage options.
  • Assisted clients with claims processing and documentation submission.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Caregiver

Hazel Hynds Private Care
Salem
06.2017 - 03.2020
  • Assisted client with daily living activities and personal care routines.
  • Monitored client's health and reported changes to healthcare professionals.
  • Built strong and trusting rapport with client and loved ones.
  • Administered medications according to prescribed schedules and guidelines.
  • Maintained a clean and safe environment for client at home and care home.
  • Documented client progress and incidents in care logs accurately.

Owner/Provider

Dignity House Care Home
Salem
07.2002 - 01.2006
  • Managed daily operations of a residential care facility for elderly residents.
  • Supervised staff to ensure high-quality care and compliance with regulations.
  • Developed and implemented care plans tailored to individual resident needs.
  • Oversaw budgeting and financial management for the care home operations.
  • Ensured compliance with local, state, and federal regulations.

Skills

  • Organization and time management
  • Problem-solving
  • Dependable and responsible
  • Excellent customer service
  • Attention to detail
  • Team player
  • Reliable and flexible
  • Courteous demeanor

Timeline

Caregiver

Hazel Hynds Private Care
06.2017 - 03.2020

Customer Service Representative

Lowell Yost Insurance Agency
07.2015 - Current

Owner/Provider

Dignity House Care Home
07.2002 - 01.2006
Tracee Kihs