Tracee Shrode
Summary
Dynamic and results-driven professional with extensive experience at Joann Fabric And Crafts, excelling in effective key management and customer experience enhancement. Proven track record in performance optimization and employee development, fostering a motivated team environment while ensuring operational excellence and cost control. Committed to delivering exceptional service and driving business success.
Overview
24
24
years of professional experience
Work History
3rd Key Manager On Duty
Joann Fabric And Crafts
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and Closed Store, Received shipments and managed display and stocking to corporate planograms.
Assistant Manager
Dakota Watch Company
02.2001 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Implemented staff training programs to elevate service standards and knowledge.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on watch repair methods for reaching those milestones.
Gymnastics Coach - Competitive Team
Mid-Michigan Gymnastics
01.2010 - 04.2021
- Developed personalized training programs for gymnasts to enhance performance and safety.
- Improved gymnastics techniques by providing expert feedback and correction.
- Coached athletes with a focus on building confidence and skill mastery. Evaluated athlete progress with regular assessments and adapted training plans.
- Mentored junior coaches to maintain high standards in coaching practices.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
Education
Bachelor of Science - Physical Education, Exercise Science
Michigan State University
East Lansing, MI12-1995
Skills
- Effective Key Management
- Collaborative Team Management
- Inventory Oversight
- Performance Optimization
- Effective Conflict Resolution
- Customer Experience Management
- Efficient Cash Drawer Management
- Retail Operations Management
- Comprehensive Policy Application
- Effective Solution Development
- Team Collaboration
- Employee Development
Timeline
3rd Key Manager On Duty
Joann Fabric And Crafts
10.2022 - Current
Gymnastics Coach - Competitive Team
Mid-Michigan Gymnastics
01.2010 - 04.2021
Assistant Manager
Dakota Watch Company
02.2001 - Current
Bachelor of Science - Physical Education, Exercise Science
Michigan State University
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