Tracey Averett
Tallulah,LA
Summary
A dedicated and driven professional with 15 years of management experience. Experienced in all phases of recruitment, hiring, and training. Possess strong written, verbal, and computer skills. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
16
16
years of professional experience
Work History
Vision Center Manager
Walmart Stores,INC
Monroe, LA
05.2008 - 11.2021
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Explained prescriptions, optical terminology, and products to customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed training and retraining of employees to boost performance and enhance business results.
- Established team priorities, maintained schedules and monitored performance.
- Recruited and developed employees for all departments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Store Manager
Walmart Stores,INC
Rayville , LA
08.2005 - 05.2008
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Liberal Arts And General Studies
University of Louisiana At Monroe
Monroe, LASocial Work
Grambling State University
Grambling, LACertificate in Human Resource Management
Wilmington University
New Castle, DE04.2022
Skills
- Team building
- Microsoft Office
- Scheduling
- Hiring
- Training
- Onboarding
- Staff Management
- Verbal and written communication
- Coaching and mentoring
- Strategic planning
- Policies and procedures
- Organization and Time Management
Timeline
Vision Center Manager
Walmart Stores,INC
05.2008 - 11.2021
Assistant Store Manager
Walmart Stores,INC
08.2005 - 05.2008
Liberal Arts And General Studies
University of Louisiana At Monroe
Social Work
Grambling State University
Certificate in Human Resource Management
Wilmington University