Summary
Overview
Work History
Education
Skills
Timeline
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Tracey Baldwin

EAST ORANGE,NEW JERSEY

Summary

Compassionate and detail-oriented worker with dedication to safety and efficiency. Extensive knowledge of guest services and nutritional meal services. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Guest Environment Expert

Marriott International, Inc.
07.2021 - 10.2024
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Dietary Aide

Canterbury Village
West Orange, NJ
04.2007 - 05.2023
  • Patiently and compassionately assisted patients requiring assistance eating meals
  • Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
  • Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.

Fulfillment Associate

Amazon, LLC
Avenel, NJ
11.2016 - 04.2018
  • Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
  • Followed procedures at all times for personal and team safety

Education

Certified Customer Service Representative - Customer Service

Jewish Vocational Service
East Orange, NJ
01.2008

Certified Nurses Aide/ Home Health Aide - Nurses Aide HHA

Best Care Training Institute
East Orange, NJ
09.2007

Certificate in Medical Office Skills & Word Processing - Medical Office

Newark Business Institute
Newark, NJ
08.1995

Skills

  • Diet modification
  • Nutritional supplement knowledge
  • Sanitation practices
  • Customer service professional
  • Menu development
  • Teamwork / Collaboration

    • Timeline

    Guest Environment Expert

    Marriott International, Inc.
    07.2021 - 10.2024

    Fulfillment Associate

    Amazon, LLC
    11.2016 - 04.2018

    Dietary Aide

    Canterbury Village
    04.2007 - 05.2023

    Certified Customer Service Representative - Customer Service

    Jewish Vocational Service

    Certified Nurses Aide/ Home Health Aide - Nurses Aide HHA

    Best Care Training Institute

    Certificate in Medical Office Skills & Word Processing - Medical Office

    Newark Business Institute

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