Tracey Cooley
Dallas,TX
Summary
Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric dental offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume dental practices by providing exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
The Haven Group
Dallas, TX
03.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Practice Manager
CROSSROADS DENTAL
03.2018 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Coordinated with Doctors to optimize appointment schedules and maximize daily patient flow.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
Executive Administrative Assistant
Amenity Financial Services CPA Firm
01.2019 - 02.2021
- Prepare monthly financials and Complete Client Files for CPA Approval
- Review time sheets, Keep all calculations of Overtime, PTO, and Medical leave
- Payroll Processing including data entry of all time and print payroll reports for final
- Prepare correspondence, and fulfills needs of existing customers that are at risk of cancelling services with the firm.
Registered Dental Assistant (RDA)
Cedar Hill Modern Dentistry
01.2014 - 04.2018
- Chair side assist Dentist and hygienist in treatment
- Schedule Updates to ensure the Dentist have proper timing to complete procedures
- Dentrix experience when calculating cost and needs for Patient
- Prepare patient, sterilize, or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
- Performed audits and training sessions with all staff to reinforce performance requirements
- Assist dentist in management of medical or dental emergencies
Education
Registered Dental Assistant -
Concord Career College
Dallas-Fort Worth, TX12.2014
Skills
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
- Records Management
- Employee performance
- Electronic Health Records
- Payroll Administration
- Supplies Ordering
- Workflow Planning
- Regulatory Compliance
- Performance Metrics
- Training and mentoring
- Critical Thinking
- Patient Relations
- Facility Oversight
- Patient Education
- Clinical Staff Management
- Data Analysis
- Records Maintenance
- Electronic Medical Record Software
- Patient Safety
- Certified in CPR/AED
Certification
- CPR
- BLS
Timeline
Patient Care Technician
The Haven Group
03.2023 - Current
Executive Administrative Assistant
Amenity Financial Services CPA Firm
01.2019 - 02.2021
Practice Manager
CROSSROADS DENTAL
03.2018 - Current
Registered Dental Assistant (RDA)
Cedar Hill Modern Dentistry
01.2014 - 04.2018
Registered Dental Assistant -
Concord Career College