TRACEY CROSSE
Dolton,IL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Staffing Specialist/ Senior Onboarding Specialist
People Ready
2019.06 - 2023.09
- Facilitated the completion of returning associates and new hires paperwork in accordance with company policies and procedures
- Implemented and managed onboarding programs to ensure a smooth transition for new employees
- Conducted outbound and inbound calls from applicants regarding the application process, completing the application and troubleshooting system issues
- Performed training and development initiatives to enhance employee skills and knowledge
- Operated as a Staffing Specialist for 3 Virtual Remote Branches in the US, Created Quotes, job orders and filled job orders for customers, assisted associates by dispatching them to jobs and processing time sheets for payouts, Utilized Problem solving skills for different issues
- Performed Quality Control for the department by listening and grading calls for my team members making sure all calls were handled correctly, hitting all key points of their calls
Customer Service Representative
Randstad
2016.11 - 2017.09
- Assisted recipients over the phone with getting through their application process and providing excellent customer service
Market Researcher
The Blackstone Group
2016.01 - 2016.10
- -Making outbound calls and use of computers recording data while conducting business and consumer surveys
Telephone Interviewer
NORC at The University of Chicago
2015.01 - 2015.11
- -Conducting outbound calls, Use of computers to record data and conduct Social Science Research
Sales Associate
MACYS
2012.11 - 2013.12
- -Cashiering by processing payments and returns, Checked and signed off on fitting rooms, unloaded merchandise from trucks, stripped and tagged clothing, carried them to staging area to be floor ready
Education
Diploma - Word Processing
Transportation Communications Union
St. Louis, MO01.2006
Diploma - Word Processing
Delaware Valley Job Corps Center
Callicoon, NY10.2005
Diploma - GED
Delaware Valley Job Corps Center
Callicoon, NY07.2005
Skills
- Leadership Ability
- Ability to work well with little or no supervision
- Conscientious Employee
- Exceptional Customer Service Skills
- Productive Team Member
- Excellent Communication Skills
- Professional Demeanor
- Detail Oriented
- Ability to Multitask
- Proper Telephone Etiquette
- Proficient in Microsoft Office
- Great Time Management Skills
- Cash handling
Timeline
Staffing Specialist/ Senior Onboarding Specialist
People Ready
2019.06 - 2023.09
Customer Service Representative
Randstad
2016.11 - 2017.09
Market Researcher
The Blackstone Group
2016.01 - 2016.10
Telephone Interviewer
NORC at The University of Chicago
2015.01 - 2015.11
Sales Associate
MACYS
2012.11 - 2013.12
Diploma - Word Processing
Transportation Communications Union
Diploma - Word Processing
Delaware Valley Job Corps Center
Diploma - GED
Delaware Valley Job Corps Center