Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Cummings

1310 N. Franklin Rd. Greenwood,IN

Summary

History of providing over 25 years of Superior Customer Service. Outgoing personality possessing excellent verbal and interpersonal skills. Devoted to giving every customer a positive and memorable experience. Highly motivated individual with superior skills in working in both team-based and independently. Proven skills in leadership, direction and assistance in responding to emergency situations. Competent in operating mechanical, safety and communication equipment. Worked a variety of rotating shifts.

Overview

21
21
years of professional experience

Work History

Operations Agent

Southwest Airlines
Indianapolis, IN
05.2018 - Current
  • Coordinate all aspects of flight for a safe and on-time departure while providing legendary internal and external customer service
  • Preplan the flight in a timely manner print all paperwork and weather for the pilots. Discuss any overweight issues with the captain and dispatcher
  • Coordinate with customer service agents about any bag issues or the aircraft being overweight not being able to sometime take revenue or non-rev passengers and advising agent of when boarding will begin
  • Collaborate with ground and flight crew while the aircraft is at the gate to assure correct weight and balance of the aircraft
  • Collaborates with ramp lead to assure that the loading and unloading of bags, cargo, medical assist devices and baby items have been loaded correctly
  • Collaborate with the fueler to assure that the aircraft is fueled in a timely manner to insure an ontime departure
  • Makes boarding announcements for passengers in gate area prior to boarding of the aircraft to assure that the boarding process is completed in a safe and efficient manner to ensure and safe and ontime departure
  • Assist in the operations department by talking to pilots on the air to ground radio and coordinating ground services while aircraft is at the gate
  • Monitor weather for the entire station during inclement weather events to assure ground crew are safe while preforming their job
  • Operates jetbridge in a safe and reliable manner to insure safe and ontime arrivals and departures of aircraft
  • Safely opens and closes the forward aircraft door for deplaning and departure of the aircraft

Provisioning Agent

Southwest Airlines
Nashville, TN
08.2017 - 04.2018
  • Prepared for shift by getting schedule checking OTIS for flight arrival and departure times gate number and tail numbers
  • Arrived early to gates to insure that the aircraft is provisioned in a timely manner so that the flight was not delayed
  • Safely and efficiently worked the galley of aircraft accurately stocking all the provisionary items needed for a successful flight
  • Provided friendly internal customer service by talking to flight crew to ensure they had everything they needed for a smooth flight
  • Stocked the provisioning truck at the end of the shift with items from the wearhouse for my co-hearts on the next shift
  • Assist in the wearhouse consolidating pallets of drinks, snack, lavatory items, packing a repacking of liquor and beer kits to keep warehouse clean and tidy
  • Safely drive the provisioning truck on the airport and ramp area safely opening and closing aircraft servicing doors

Speech Language Pathology Assistant

Shelbyville Central Schools
Shelbyville, IN
09.2003 - 05.2017
  • Provided speech and language therapy in small groups, individual sessions and in the classroom to students with a wide variety of disabilities, provided therapy to 100-120 students a week in various buildings
  • Assisted the therapist with paperwork, reports, hearing screens, managed behaviors that arise in the classroom, collaborated with the speech therapist and discussed progress at the end of grading periods
  • Worked independently preparing lesson plans, documenting progress, ordering therapy materials, scheduling, collaborated with classroom teachers
  • Independently ran a summer speech clinic for 8 years providing speech and language services to students that needed therapy over the summer to maintain their progress
  • Worked with many speech therapist and teachers who have varying personalities has allowed me to anticipate needs and be proactive when completing job task

Education

Associate of Applied Science - Speech-Language Pathology Assistant

Indiana State University
Terre Haute, Indiana
05.2003

Skills

OTIS, Ops Suite, Altea, Microsoft

Timeline

Operations Agent

Southwest Airlines
05.2018 - Current

Provisioning Agent

Southwest Airlines
08.2017 - 04.2018

Speech Language Pathology Assistant

Shelbyville Central Schools
09.2003 - 05.2017

Associate of Applied Science - Speech-Language Pathology Assistant

Indiana State University

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Tracey Cummings