Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
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Tracey Dominguez

Fort Worth,TX

Summary

Driven relationship banker with 17 years of comprehensive experience in financial services. Polished in managing the branch, opening accounts, coaching and training new employees, and marketing branch products. Deeply familiar with banking rules and regulations. Friendly and hardworking professional dedicated to operating in excellence. Always ready for a new opportunity for growth.

Overview

17
17
years of professional experience

Work History

Relationship Banker

Trinity Bank
Fort Worth, TX
08.2022 - Current
  • Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
  • Built long-term relationships with customers by providing personalized service and support.
  • Educated clients about various banking products available at the institution.
  • Processed customer requests for withdrawals or transfers from existing accounts.
  • Researched customer inquiries regarding account balances, transactions, fees, interest rates.
  • Modified, opened and closed customer accounts.
  • Entered new account information into computers and filed related forms and other documents.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Followed strict compliance guidelines when completing financial transactions for customers.

Retail Personal Banker

PNC Bank
Hurst, TX
12.2020 - 08.2022
  • Educated customers on the various products and services offered by the bank.
  • Ensured compliance with relevant laws, regulations and internal policies when performing transactions.
  • Developed relationships with customers to ensure their satisfaction with banking services.
  • Verified accuracy of documents submitted by customers during transactions.
  • Provided advice to clients regarding financial decisions such as investments, loans and credit cards.
  • Identified opportunities to cross-sell additional products or services to existing customers.
  • Assisted customers with account openings, changes and closings.
  • Reviewed loan applications for accuracy prior to submitting them for approval.
  • Adhered to established policies and procedures while providing excellent service.
  • Analyzed customer needs to recommend appropriate financial solutions for them.
  • Generated new business through referrals from satisfied customers.
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
  • Completed documentation for new accounts in alignment with bank policies and procedures.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Followed operational standards, promoting security, risk management and compliance.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Used product knowledge and abilities to execute consumer loans and other services.

Bank Branch Manager

First Convenience Bank
Fort Worth, TX
12.2008 - 11.2020
  • Developed and implemented customer service policies to ensure efficient operations of the branch.
  • Conducted regular meetings with employees to discuss goals and performance issues.
  • Assisted in developing marketing plans for new products and services offered by the bank.
  • Resolved customer complaints promptly and efficiently while ensuring excellent customer service standards.
  • Ensured compliance with banking regulations and internal procedures.
  • Supervised a team of 9 staff members to ensure quality customer service.
  • Managed the day-to-day operations of the branch including scheduling and staffing.
  • Monitored daily activities within the branch including cash flow management, teller transactions, account openings and closings.
  • Organized training sessions for new employees on proper banking procedures and regulations.
  • Received internal audit score.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Planned work schedules to maintain adequate staffing levels.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Provided feedback on employees' performance during one-on-one meetings.
  • Ensured adherence to bank policies and procedures by all tellers.
  • Reviewed customer account information for accuracy prior to processing transactions.
  • Performed regular audits of teller transaction records to identify discrepancies or errors.
  • Provided guidance to tellers on resolving customer inquiries or complaints in a timely manner.
  • Developed best practices for handling customer inquiries quickly and efficiently.
  • Recruited qualified individuals for open positions within the branch network.
  • Conducted monthly meetings with staff to review performance, discuss challenges, and provide support.
  • Supervised teller team by enforcing policies and procedures related to teller operations, security and compliance.

Education

High School Diploma -

Trimble Tech
Fort Worth, TX
05-2000

TCC
Fort Worth, TX

Skills

  • Multi-tasking
  • Time management
  • Coaching and mentoring
  • Cash handling expertise
  • Relationship building
  • Data entry
  • Teamwork
  • Delegating and following up
  • Fluent in Spanish
  • Account Processing
  • Regulatory compliance
  • Delegating
  • Coaching and providing feedback

Languages

Spanish
Professional

Accomplishments

  • Receive 2 Commendable Audits
  • Received 90 and above on all Quaterly audits.
  • Received Branch of the Month awards around 3 times a year.

Affiliations

  • District operations guru.
  • Outage guru
  • District ATM/Vault Auditor

Timeline

Relationship Banker

Trinity Bank
08.2022 - Current

Retail Personal Banker

PNC Bank
12.2020 - 08.2022

Bank Branch Manager

First Convenience Bank
12.2008 - 11.2020

High School Diploma -

Trimble Tech

TCC

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