Tracey Gallivan
Roseville,MI
Summary
Driven Sales Support Specialist with a proven track record at WXYZ & WMYD TV, enhancing customer satisfaction and boosting sales performance through expert customer relationship management and problem-solving skills. Excelled in a self-directed environment, achieving significant customer service improvements and fostering key account relationships. Demonstrates a friendly, positive attitude and a commitment to excellence in all customer interactions.
Overview
25
25
years of professional experience
Work History
Sales Support Specialist
WXYZ & WMYD TV
Southfield, MI
03.1999 - Current
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Coordinated responses and resources to handle special client requests.
- Prepared and presented sales reports and customer profiles to upper management.
- Documented customer complaints and completed corrective action requests.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Developed and maintained relationships with key accounts and existing customers.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
No Degree - Marketing & Advertising
Detroit College of Business
Madison Heights, MISkills
- Customer Relationship Management
- Sales strategy development
- Customer Needs Assessment
- Customer Order Management
- Complaint resolution
- Account Servicing
- Point of sale operation
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Critical Thinking
- Calm Under Pressure
Accomplishments
- Handle all political advertising since 2000.
- Won Presidential award for excellence
- Won employee of the month 30 times
- Won Employee of the quarter 45 times
Additional Information
- Adapts easily to change
- Quick learner
- Attentive to details
- Excellent communication ability
Timeline
Sales Support Specialist
WXYZ & WMYD TV
03.1999 - Current
No Degree - Marketing & Advertising
Detroit College of Business