Tracey Nicole Graves

• Designed and delivered yoga sessions for diverse groups. Demonstrated strong leadership presence by setting the tone, motivating groups, and adapting sessions in real time to meet changing needs.
• Leveraged digital platforms and hybrid teaching models to expand reach, streamline scheduling, and enhance client communication.

• Cultivated dynamic skills in television production by participating in workshops and training seminars.
• Lead writer's rooms with other writers and producers to create well-rounded and comprehensive content.
• Suggested ways to make business copy more professional and sophisticated.

• Managed 10 to 15 servers daily, providing floor support, and scheduling oversight.
• Oversaw the operation of over 650 covers per day across breakfast, lunch, and dinner shifts.
• Recognized for boosting sales while ensuring a welcoming atmosphere for local and international clientele.

• Managed entrance operations for the exclusive no-name club on Fairfax Ave, controlling access to maintain venue privacy and exclusivity.
  
• Handled high-profile guest interactions with discretion, ensuring seamless entry for celebrity clients while upholding strict security protocols.
  
• Coordinated with front-of-house teams to adjust seating layouts and accommodate special requests, optimizing floor flow for large groups and VIPs.
  
• Supported service staff by maintaining dining area readiness, assisting servers and bussers to ensure seamless turnover and prompt guest seating.
  
• Upheld strict cleanliness standards by regularly monitoring the seating area and restrooms, ensuring a spotless environment that reflected the venue’s quality.
  
• Managed reservations and to-go orders via phone, providing accurate wait times and answering guest inquiries to set clear expectations and reduce friction at arrival.

• Oversaw the entrance and expectations for hundreds of high-profile guests each evening.
• Served as the point person between staff and event hosts, managing guest lists for private events.
• Directed operations as Maitre D' of a rooftop garden restaurant, accommodating over 300 guests nightly.
• Anticipated guest needs while maintaining a professional command of the dining floor.

• Coordinated front desk operations, providing exceptional customer service to guests.
• Prepared detailed reports on occupancy, revenue, and guest feedback for management review.
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.

Direct Support Professional guiding daily living and leisure activities for individuals with diverse cognitive and physical abilities. Consistently followed prescribed medication guidelines and provided immediate first aid during emergencies. Served as trusted on-call staff, ensuring reliable coverage and calm crisis response. Provided respectful, hands-on personal care including bathing and feeding for clients with severe disabilities, while supporting community involvement and job readiness for those with mild disabilities

• Prepared and edited documents to produce precise, accurate and professional communication.
• Facilitated the onboarding of freshmen into the University.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Edited and proofread documents for accuracy and completeness.
• Supported students by placing them with appropriate academic counselor.