Tracey Graves
Hilton Head Island,SC
Summary
Customer Service Specialist with over 15 years of experience improving operations and strengthening customer relationships across diverse service environments. My work as a professional actor and self-employed yoga instructor expanded my communication skills, emotional awareness, and ability to lead with a calm presence. I am currently pursuing an MBA and maintaining a 4.0 GPA while building stronger strategic, analytical, and managerial abilities. I bring a steady approach to problem-solving, a collaborative mindset, and a commitment to delivering excellent service, and supporting team performance.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Certified Yoga Instructor, RYT-200
Sole Proprietor
Hilton Head Island, SC
02.2022 - Current
- Designed and delivered yoga sessions for diverse groups. Demonstrated strong leadership presence by setting the tone, motivating groups, and adapting sessions in real time to meet changing needs.
- Leveraged digital platforms and hybrid teaching models to expand reach, streamline scheduling, and enhance client communication.
Staff Writer
Mann Robinson Studios
Atlanta, GA
01.2020 - 11.2023
- Cultivated dynamic skills in television production by participating in workshops and training seminars.
- Lead writer's rooms with other writers and producers to create well-rounded and comprehensive content.
- Suggested ways to make business copy more professional and sophisticated.
Floor Manager
Gjelina Restaurant
Venice Beach, CA
12.2014 - 01.2018
- Managed 10 to 15 servers daily, providing floor support, and scheduling oversight.
- Oversaw the operation of over 650 covers per day across breakfast, lunch, and dinner shifts.
- Recognized for boosting sales while ensuring a welcoming atmosphere for local and international clientele.
Maitre D' & Head Receptionist
Soho House West Hollywood
West Hollywood, CA
02.2010 - 05.2014
- Oversaw the entrance and expectations for hundreds of high-profile guests each evening.
- Served as the point person between staff and event hosts, managing guest lists for private events.
- Directed operations as Maitre D' of a rooftop garden restaurant, accommodating over 300 guests nightly.
- Anticipated guest needs while maintaining a professional command of the dining floor.
Night Auditor
Burbank Airport Marriott
Los Angeles, CA
09.2008 - 01.2010
- Coordinated front desk operations, providing exceptional customer service to guests.
- Prepared detailed reports on occupancy, revenue, and guest feedback for management review.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Education
MBA - Business Administration And Management
Kennesaw State University
Atlanta, GA 09.2023 - Current
Bachelor of Science - Sociology
Virginia Commonwealth University
Richmond, VA 08.2004 - 05.2008
Skills
- Conflict resolution
- Hospitality and guest service
- VIP clientele service
- POS system operations
- Exceptional communication skills
- Scheduling and labor control
- Proficient in Microsoft Suite
- Time Management
- Leadership Development
- Customer Service
- Team Building
- Remote Collaboration
Volunteer Experience
United States Peace Corps, Fish Farming Extension Volunteer, The Republic of Zambia, 02/2018 to 09/2019. Implemented cost-saving initiatives for fresh new approaches to long-standing problems faced by small-scale fish farmers. Facilitated women's literacy group and girl's empowerment camp sessions. Elected as the Diversity Co-Chair for the volunteer-to-volunteer support network called PSDN: Peer Support and Diversity Network. Created a 2-hour presentation for Volunteers nationwide highlighting coping mechanisms derived from the book The Four Agreements by Don Miguel Ruiz.
References
References available upon request.
Timeline
MBA - Business Administration And Management
Kennesaw State University
09.2023 - Current
Certified Yoga Instructor, RYT-200
Sole Proprietor
02.2022 - Current
Staff Writer
Mann Robinson Studios
01.2020 - 11.2023
Floor Manager
Gjelina Restaurant
12.2014 - 01.2018
Maitre D' & Head Receptionist
Soho House West Hollywood
02.2010 - 05.2014
Night Auditor
Burbank Airport Marriott
09.2008 - 01.2010
Bachelor of Science - Sociology
Virginia Commonwealth University
08.2004 - 05.2008