Summary
Overview
Work History
Education
Skills
certified in CPR , non-violent communications , managing challenging situation
Timeline
Generic

Tracey Hornbaker

Sierra Vista,AZ

Summary

Versatile and results-driven professional with a proven track record at FMP, Casa De Esperanza, and Lafrontera Seabhs. Excelled in safe driving practices and emergency response, alongside demonstrating exceptional active listening and conflict resolution skills. Achieved significant positive outcomes in client recovery and efficiency in logistics, showcasing a commitment to excellence and a deep understanding of customer service and safety management.

Overview

3
3
years of professional experience

Work History

Driver

FMP
07.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.

Recovery Counselor

Casa De Esperanza
01.2023 - 11.2023
  • Implemented evidence-based approaches in counseling sessions to maximize positive outcomes for recovering individuals.
  • Mentored junior counselors in best practices and techniques specific to substance abuse counseling.
  • Enhanced patient recovery by developing personalized treatment plans tailored to individual needs.
  • Advocated for patient needs within the broader healthcare system, ensuring access to essential services and resources.
  • Developed effective coping strategies for patients, helping them build resilience against future challenges.
  • Established strong rapport with patients based on trust, empathy, and active listening skills.
  • Documented case management activity for accurate, reliable records.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

Drug and Alcohol Coach

Lafrontera Seabhs
03.2022 - 01.2023
  • Provided crisis intervention services for clients experiencing acute distress, ensuring timely access to appropriate resources.
  • Supported clients in developing effective relapse prevention plans tailored to their unique triggers and risk factors.
  • Conducted thorough assessments of new clients to accurately diagnose substance use disorders and develop individualized treatment recommendations.
  • Monitored client progress to make necessary adjustments for client success.
  • Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Provided counseling and support to clients with drug and alcohol abuse issues.

Education

High School Diploma -

Harrison High
Colorado Springs, CO
01-1990

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Safe driving practices
  • City and non-city driving
  • Safety management
  • Equipment operation
  • Inclement weather driving
  • Passenger transportation
  • Heavy lifting
  • Friendly and outgoing
  • Emergency response
  • Vehicle maintenance and repair
  • Active listening
  • Multitasking
  • Conflict resolution
  • Attention to detail
  • Materials transport

certified in CPR , non-violent communications , managing challenging situation

successfully completed the CPR course 

successfully completed problem solving training 

successfully completed non-violent communication course

Timeline

Driver

FMP
07.2024 - Current

Recovery Counselor

Casa De Esperanza
01.2023 - 11.2023

Drug and Alcohol Coach

Lafrontera Seabhs
03.2022 - 01.2023

High School Diploma -

Harrison High

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Tracey Hornbaker