Tracey Kaszubowski
Thorp,WI
Summary
Polite and attentive clerk, offering excellent customer service, organization and time management skills. Worked a number of years in customer service and enjoy working with people.
Overview
19
19
years of professional experience
Work History
Clerk
United States Postal Service, USPS
Holcombe, WI
03.2013 - 03.2023
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Sorted mail and parcels and made sure my Carriers were out on time
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered telephones, directed calls and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Daycare Teacher
Amanda’s Day Care
Boyd, WI
10.2012 - 03.2013
- Supervised circle time, free play, outside play and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Taught children foundational skills in colors, shapes and letters.
Cashier
Menards
Eau Claire, WI
05.2008 - 04.2011
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Bakery Assistant
Festival Foods.
Eau Claire, WI
08.2006 - 05.2008
- Provided excellent customer service to foster satisfaction and loyalty.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Set up fresh baked goods in front display, organizing for visibility and to showcase daily specials or items with limited availability or shelf-life.
- Listened to guests to understand needs and help each person select optimal products and services.
Bakery/Cashier
Thorp SuperValu
Thorp, WI
03.2004 - 05.2006
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
- Replenished bakery cases and faced products throughout each shift.
- Completed timely and thorough shift change procedures.
- Answered phone calls, greeted store customers and provided exceptional service every time.
- Greeted customers promptly and responded to questions.
Education
Certificate of Dental Hours - Dental Assisting
National Dental Academy of Wisconsin
Wausau, WI03.2012
High School Diploma -
Thorp Elementary/ High School
Thorp, WI05.2006
Some College (No Degree) - Business
CVTC
Eau Claire, WISkills
- Billing and invoicing
- Schedule and calendar management
- Customer satisfaction
- Spreadsheet development
Timeline
Clerk
United States Postal Service, USPS
03.2013 - 03.2023
Daycare Teacher
Amanda’s Day Care
10.2012 - 03.2013
Cashier
Menards
05.2008 - 04.2011
Bakery Assistant
Festival Foods.
08.2006 - 05.2008
Bakery/Cashier
Thorp SuperValu
03.2004 - 05.2006
Certificate of Dental Hours - Dental Assisting
National Dental Academy of Wisconsin
High School Diploma -
Thorp Elementary/ High School
Some College (No Degree) - Business
CVTC