Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tracey Kelly

Tracey Kelly

Medford

Summary

Dedicated professional with proven strengths in customer service, time management, and conflict resolution. Quickly assesses challenging situations while always focusing on the goal of 100% customer satisfaction. Striving to uphold exceptional verbal and written communications while understanding the value of consistency and honing fine details. Using my personal experience as a customer, a patient, and a client all under myriad situations, I know the true meaning of good customer service.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Full-Service Shopper

Instacart
03.2019 - Current
  • Maintaining 100% customer satisfaction with fast and accurate shopping and delivery services
  • Obtaining consistent repeat business by delivering above-and-beyond service
  • Handling order challenges by locating alternative products and communicating with customers

Executive Assistant

Patrick B. Kelly Attorney at Law
01.2014 - 06.2019
  • Overseeing quality control for business correspondence and reports, preventing critical errors, and maintaining company reputation
  • Protecting sensitive and confidential business information from unauthorized access or loss
  • Coordinating work of junior administrative staff serving a team of business leaders
  • Coordinating scheduling for internal and external meetings, travel plans, conference calls, and day-to-day executive obligations

Call Center Service and Support

Harry and David
09.2007 - 01.2012
  • Managing incoming call desk
  • Meeting inbound customer needs while maintaining strict performance targets
  • Seasonal employment

Office Manager

Risa L. Hall
04.2003 - 12.2005
  • Tracking client files and court appearances with continuously updated Excel spreadsheets
  • Managing communications between staff and clients

Telecom Customer Service Coordinator

Jackson County
07.1998 - 12.2002
  • Managing telecom services for all Jackson County employees and offices
  • Choosing telecom providers by soliciting and comparing multiple companies for monthly, quarterly, and yearly service contracts
  • Directing problem-solving efforts and technical support for many aspects of Jackson County's communication, voicemail, and cellular services
  • Working effectively with diverse teams to accomplish daily objectives and meet long-term goals

Education

Medical Coding Specialist - Medical Coding

Rogue Community College
Medford, OR
07.2022

AAS - Business Administration

Heald Business School
Rancho Cordova, California
10.1996

Skills

  • Customer Retention
  • Customer Service
  • Administrative support
  • Strong communication
  • Correspondence writing
  • Complex problem-solving

Certification

https://training.creditrepaircloud.com/certificates/kas0zyfzzk

Timeline

Full-Service Shopper

Instacart
03.2019 - Current

Executive Assistant

Patrick B. Kelly Attorney at Law
01.2014 - 06.2019

Call Center Service and Support

Harry and David
09.2007 - 01.2012

Office Manager

Risa L. Hall
04.2003 - 12.2005

Telecom Customer Service Coordinator

Jackson County
07.1998 - 12.2002

Medical Coding Specialist - Medical Coding

Rogue Community College

AAS - Business Administration

Heald Business School

Similar Profiles

CREATE PROFILE