Tracey Le
Santa Ana,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Department Manager
Zara
Cerritos, CA
05.2019 - Current
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Provided training sessions for staff members on proper display techniques for different types of merchandise.
- Presented updated floor plans and design strategy to corporate team.
Visual Merchandiser
Zara
Cerritos, CA
02.2017 - 05.2019
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Put together displays and layouts throughout store to promote trends and current sales items.
Cashier Assistant
Zara
Cerritos, CA
02.2015 - 05.2017
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.
Stylist Sales Associate
West elm
Costa Mesa, CA
02.2012 - 04.2015
- Maintained proper product presentation, located items for customers and replenished store inventories.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Business Management
Cypress College
Cypress, CASkills
- Supply and inventory management
- Analyzing reports and creating plans
- Properly maintaining visual directives
- POS Systems
- Verbal and written communication
Timeline
Department Manager
Zara
05.2019 - Current
Visual Merchandiser
Zara
02.2017 - 05.2019
Cashier Assistant
Zara
02.2015 - 05.2017
Stylist Sales Associate
West elm
02.2012 - 04.2015
Business Management
Cypress College