James Brockington
Tallahassee,FL
Summary
To contribute my managerial, distribution and warehousing skills to a challenging position within an organization offering opportunities for growth and advancement.
Overview
15
15
years of professional experience
Work History
Department Manager
Family Dollar
Marianna, FL
07.2019 - Current
- Manage and oversee approximately 60 associates and two Area Managers
- Ensure merchandise is selected and sorted according to store needs
- Coordinate and manage the move of merchandise
- Ensure a safe working environment through promotion of quality work standards, appropriate equipment maintenance, effective communication and enforcing proper safety procedures
- Supervise daily activities of warehouse associates: Allocate work, monitor productivity, and secure resources to facilitate staff performance, ensuring the highest standards of quality, accuracy, and housekeeping are maintained
- Ascertain appropriate procedures for the replenishment and selection of merchandise
- Ensure adherence to established planning goals and controls for all operations
- Recommend any changes/improvements that enhance operational performance
- Recommend changes, revisions or additions to procedures
- Continue to monitor the efficiency and cost effectiveness of said procedures
- Ensure quality, production, and labor standards are met/exceeded by auditing workflow, correcting substandard performance and providing associate feedback as appropriate
- Share appropriate information with associates and anticipate information needs of the associates
- Coordinate workflow internal and external to the department through established communication processes and channels
- Promote and inspire teamwork throughout the facility
- Collaborate with HR to hire, train, evaluate and develop associates
- Partner with Operation
- Manager and General Manager to carry out evaluations, disciplinary actions and/or recommends termination of employment as appropriate
- Provide departmental reporting as required
- Ensure accountability for the department goals
- Comply with company policies and procedures.
Area Manager
Family Dollar
Marianna, FL
01.2015 - 01.2019
- Schedule and appropriately deploy assigned personnel and equipment to achieve shift performance goals
- Ensure appropriate materials/tools are on hand in order for smooth operation
- Ensure a safe working environment through promotion of quality work standards, appropriate equipment maintenance and effective communication
- Ensure housekeeping standards are routinely maintained
- Ensure adherence to established planning goals and controls for all operations
- Recommend any changes/improvements that enhance operational performance
- Ensure quality, production, and labor standards are met/exceeded by auditing workflow, correcting substandard performance and providing associate feedback as appropriate
- Troubleshoot workflow stoppages and take corrective action to avoid disruption
- Coordinate workflow internal and external to the department through established communication processes and channels
- Promote and inspire teamwork throughout the facility
- Train and develop department personnel using established Family Dollar training programs
- Provide departmental reporting as required.
Area Manager
Walmart
Smyrna, DE
01.2006 - 01.2014
- Communicate with individuals or groups verbally and /or in writing (e.g
- Customers, suppliers, associates)
- Maintain quality and safety standards in area of responsibility by ensuring associates are trained on
- Logistics and company policies, standards and procedures; monitoring associate compliance to policies and procedures; distributing and maintaining procedures and supporting documentation
- Supervise and develop associates and leaders in area of responsibility by assigning duties and coordinating workloads, monitoring performance and providing feedback; teaching, supporting and modeling Logistics and company policies and procedures; identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates and leaders
- Monitor and manage productivity of area of responsibility by preparing, reviewing and/or analyzing business reports
- Identify and address associate, customer, and/or supplier concerns by listening, consulting with others when needed to determine corrective action to take or make recommendations in order to resolve
- Implement the business plan for area of responsibility by communicating goals and managing staffing and scheduling, assigning duties and coordinating workloads in order to achieve facility goals (e.g.; production, quality, safety)
- Monitor and ensure area of responsibility’s compliance with Logistics and company quality and safety standards, policies, procedures and directives by developing, distributing, and/or maintaining procedures and supporting documentation
- Prepare, review, and/or analyze business reports, and use information to identify operation improvements (e.g., production, quality, safety)
- Forecast staffing, workload and performance results to meet business demands for workload and performance results for are of responsibility
- Identify and ensure associate, customer and supplier concerns are resolved, using own judgment or consulting others when needed
Education
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Overbrook High School
1987
Skills
- Staff Hiring and Retention
- Performance Management
- Quality Standards
- Managing Operations and Efficiency
- Supply Chain Management
- Performance Tracking and Evaluations
- Training and Development
- Administration and Reporting
- Health and Safety Regulations
- Employee Coaching and Motivation
- Customer Service
- Verbal and Written Communication
- Coaching and Mentoring
- Team Supervision
- Directing Team Members
- Inventory and Supply Management
- Team Meetings
- Waste Management
- Continuous Quality Improvement (CQI)
- Employee Relationships
- Quarterly Reviews
Timeline
Department Manager
Family Dollar
07.2019 - Current
Area Manager
Family Dollar
01.2015 - 01.2019
Area Manager
Walmart
01.2006 - 01.2014
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Overbrook High School