Anna Martin
Alamogordo ,NM
Summary
Dynamic leader with a proven track record at McDonald's, excelling in team leadership and workflow optimization. Enhanced operational efficiency by streamlining processes, reducing customer wait times by 20%. Expert in staff management and training, fostering a professional and courteous environment. Adept at inventory management and cost control, ensuring peak performance and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Department Manager
McDonald's
Alamogordo, NM
06.2009 - Current
- Led team in daily operations, ensuring compliance with quality and safety standards.
- Streamlined workflow processes to enhance efficiency and reduce wait times for customers.
- Trained new staff on company policies, operational procedures, and customer service techniques.
- Managed inventory levels to minimize waste while ensuring product availability during peak hours.
Education
High School Diploma -
Academy Del Sol
Alamogordo, NM05.2013
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Cost control
- Problem resolution
- Goal setting
- Professional and courteous
- Computer skills
- Shift scheduling
- Managing operations and efficiency
- Staff training
- Hiring and training
- Teamwork and collaboration
- Supply and inventory management
- Supervisor
- Employee engagement
- Department leadership
- Forecasting and planning
- Performance evaluation
- Workflow optimization
- Budgeting and forecasting
- Workplace safety awareness
- Team building
- Verbal and written communication
- Adaptability and flexibility
- Time management
- Consensus building
- POS software
- Logistics planning
- Business development and planning
- Cost planning
- Operations
- Rules and regulations
- Emergency response
- Strategies and goals
- Budget management
- Recruiting and hiring
- Operations management
- Employee performance evaluation
- Staff hiring and retention
- Employee management
- Motivational leadership
- Scheduling
- Employee scheduling
- Relationship building and management
- Training and development
- Coaching and mentoring
- Personnel training and development
- Work planning and organization
- Flexible schedule
- Goals and performance
- Safety and security
- Decision-making
- Training and mentoring
- Problem-solving
Timeline
Department Manager
McDonald's
06.2009 - Current
High School Diploma -
Academy Del Sol