TRACEY L. MCCAULEY

Seeking a challenging career change. Dedicated office manager with a strong background in managing diverse responsibilities and fostering effective communication. Expertise in billing and collections, recognized for resolving intricate billing challenges and managing patient accounts efficiently. Notable achievements include significant improvements in revenue generation and reductions in delinquency rates through data analysis and process enhancement. Resourceful and detail-oriented, ensuring precision in all tasks. Seasoned Billing and Collections Specialist with a track record in resolving complex billing issues, managing patient accounts, and ensuring timely payments. Proficient at analyzing financial data, improving collection processes, and developing effective payment plans. Demonstrated strengths include strong analytical skills, adaptability to changing industry trends, and maintaining a high degree of accuracy in all tasks. Have made significant contributions in improving revenue streams and reducing delinquency percentages in previous work.

• Maintain and follow all HIPAA Regulations pertaining to patient confidentiality with written and verbal information.
• Follow computer security regulations.
• Excellent knowledge of dental anatomy.
• Proficient knowledge of dental procedures such as: restorative, periodontics, endodontic, implant, and surgical.
• Experience with crown and bridge placement observation.
• Orthodontic skills.
• Demonstrate the use of dental appliances.
• Maintenance of all dental equipment.
• Explain procedures to patients and discuss different options of treatment recommended by treating Doctor.
• Educate patients on dental care and treatment, as well as appropriately refer patients to necessary treating Doctor.
• Strong communication skills not only with patients, but also with Doctors and staff.
• Extensive training and experience with overall patient sensitivity.
• Promote a safe, educational, and productive work environment for all staff and patients.

• NANCY CRITELLI, RDH, Brian W. Courtney, D.M.D., 1 Gold Street, Hartford, CT, 06013, (203) 879-6118
• KRIS KILPATRICK, Office Manager of Associated Dental Care, 935 Main Street, Manchester, CT, 06040, (860) 649-0238
• MARTH SPZEK, Dental Assistant, 1 Gold Street, Hartford, CT, 06013, (860) 436-1881

• Head Expanded Duties Dental Assistant and Clinical Staff.
• Radiology Certified: take diagnostic x-rays, both digital and traditional with the ability to capture the desired image.
• Prior to Doctor seeing patients, triage emergencies to properly inform the Doctor of patient status.
• Analyze x-rays and symptoms to help diagnose problems and discuss assessment with Doctor.
• Assist Doctor in all procedures, efficiently passing instruments in a safe and accurate manner.
• Retracting tissue effectively and comfortably to the patient while keeping area clear of debris while the doctor works.
• Efficiently clean and sterilize instruments, and prepare all treatment rooms for subsequent procedure.
• Keep operatory clean and sterile at all times.
• Take final impressions as well as alginate impressions, and prepare dental medicaments per instructed by Doctor.
• Pour up impressions for diagnostic and study models.
• Make temporaries for crown and bridge work.
• Prepare lab cases, packaging, and labeling dental prosthesis for shipment to dental labs.
• Ability to efficiently enter and retrieve data in dental records.

• Maintain accounts receivables in dollar range approved by the doctor.
• Review outstanding accounts and follow up with delinquent balances.
• Track vital statistics to review with the doctor.
• Discuss cost and payment arrangements with patients.
• Schedule patients efficiently for daily production and procedures.
• Obtain insurance benefits breakdowns and discuss with patients.
• Insurance submissions.
• Schedule next treatment with patients.
• Maintain dental supplies, supply stock and reorder, and have each room stocked with appropriate materials, all under the correct budgetary restraints.
• Promote and maintain a positive work environment at all times.
• Address patient complaints, concerns, and questions.
• Manage multiple phone lines.
• Prepare and manage daily deposit and balance end of day sheet.