Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracey MacKenzie

Hartwell,GA

Summary

A position that requires excellent work habits, dependability and the opportunity to utilize my previous experience as well as acquire additional business skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Arrow Exterminators
05.2025 - Current
  • Resolved customer inquiries through various communication channels, ensuring prompt and accurate responses.
  • Implemented best practices for handling complex inquiries, leading to improved resolution rates.
  • Assisted call-in customers with questions and orders.
  • Performed daily duties that include posting daily batch work from service professionals, daily deposit for branch location, making outbound collection & scheduling services calls.

ES1

South Carolina Department of Social Services
12.2021 - Current
  • Run & process SNAP cases, conduct interviews, budget & follow policies for SNAP procedures, evaluate clients needs for Expedited cases, pend for required information. Take calls regarding cases, place collateral calls to employers verifying termination. Follow up with reports & alerts, maintain daily work logs.

Receptionist\Cashier

Lake Keowee Ford
01.2022 - 09.2022
  • Answer & transfer calls, order supplies, take payments for service, parts & down payments on vehicles, assist customers in scheduling oil change appointments

Line Assembly Worker

Metalcraft of Mayville, Inc.
12.2018 - 11.2020
  • Help to assemble Scag lawn tractors. Have worked multiple stations, on a timed line.

Paintline support packer

Mayville Engineering Company
04.2017 - 03.2018
  • Package parts coming off of paint line, also take off on paint line

Cashier

Lomira Shell Truck Stop
03.2015 - 03.2017
  • Besides cashier & handling multiple types of diesel purchases from various trucking companies, I also do all the product ordering for the store, input new product into system, manage incoming phone calls, assist customers with transactions or other questions, clean, stock, etc.

General Assistant

Mayville Motors
09.2014 - 02.2015
  • Responsibilities included: Pick up and delivery of customer vehicles
  • Compose collection letters and call delinquent accounts
  • Greet customers
  • Preliminary car sales
  • Complete purchase contracts and MV-11 forms including on-line processing
  • Inventory incoming and outgoing vehicles on dealership lot
  • Create ads on Craig's List for vehicles and tires
  • Create invoices and process payments at repair shop

Forklift Driver/Warehouse Worker

Midwest Manufacturing
02.2014 - 10.2014
  • Performed warehouse duties and drove forklift for: Cross docking, Load and unload semi-trailer trucks, Breakdown products to designated bays, Back hauls

Assistant Manager

Celtic Crossroads Cafe
06.2004 - 06.2014
  • Responsibilities included inventory, vendor review, purchasing, employee scheduling, clerical and creative menu/dish consulting. Duties also included: Greeting and serving customers, Preparing food orders, Choosing, creating and preparing daily specials, soups and stews, Merchandise review and inventory, Assist with special event and private group planning, Cashier, Open and close store, close register and credit cards

Teller

American Bank (now National Exchange Bank & Trust)
01.2009 - 04.2011
  • Processed customer banking transactions
  • Assisted customers with questions and transactions
  • Data entry
  • Balance drawer at shift end
  • Closing procedure at close of business day

Education

General Education - undefined

UW
Milwaukee, WI

Certificate - undefined

Capernwray Bible School
Carnforth

Skills

  • Front desk
  • Computer skills
  • Cash handling
  • Microsoft Office
  • Clerical Experience
  • Purchasing
  • Organizational Skills
  • Customer service
  • Communication skills
  • Banking
  • Dealership experience
  • Social work
  • Typing
  • Microsoft Office

Certification

  • Driver's License
  • Bartender License
  • Food Handler Certification

Timeline

Customer Care Representative

Arrow Exterminators
05.2025 - Current

Receptionist\Cashier

Lake Keowee Ford
01.2022 - 09.2022

ES1

South Carolina Department of Social Services
12.2021 - Current

Line Assembly Worker

Metalcraft of Mayville, Inc.
12.2018 - 11.2020

Paintline support packer

Mayville Engineering Company
04.2017 - 03.2018

Cashier

Lomira Shell Truck Stop
03.2015 - 03.2017

General Assistant

Mayville Motors
09.2014 - 02.2015

Forklift Driver/Warehouse Worker

Midwest Manufacturing
02.2014 - 10.2014

Teller

American Bank (now National Exchange Bank & Trust)
01.2009 - 04.2011

Assistant Manager

Celtic Crossroads Cafe
06.2004 - 06.2014

General Education - undefined

UW

Certificate - undefined

Capernwray Bible School

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Tracey MacKenzie