Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic
Open To Work

Tracey Mercer

Watervliet,NY

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Office Assistant IVResearch AnalystSenior Assistant Processor – Pends ResolutionAdministrative AssistantInsurance Assistant

Work Type

Full Time

Location Preference

On-Site
Location: Watervliet, NY, USAlbany, NY
Open to relocation: No

Salary Range

$50000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Detail-oriented professional with a strong track record of delivering effective administrative support and enhancing office efficiency. Recognized for ensuring seamless operations through exceptional organizational skills and clear communication. Proven ability to collaborate with diverse teams while adapting to evolving priorities, complemented by expertise in recordkeeping and time management. Committed to fostering a productive work environment that drives success and meets organizational goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Office Assistant IV

GDIT
Menands, NY
06.2016 - Current
  • Review pended claims for accuracy
  • Update Excel spreadsheet daily with Julian dates and number of claims in various locations of the system
  • Deny/approve claims in que based on state guidelines
  • Compose and mail Missing Provider letters for denied claims to providers
  • Request claims to be rescanned when claims are wrongfully denied for data entry errors and system errors
  • Update Excel spreadsheet daily with what letter was sent to provider
  • Import data from weekly data report and organize information on Excel Spreadsheet

Research Analyst

Computer Sciences Corporation/CSRA
Menands, NY
06.2013 - 06.2016
  • Receive checks in the mail and from the bank from providers
  • Have to determine why checks were sent to New York State Medicaid from providers (i.e. billing errors or third party reimbursements)
  • Decide if provider wants to have claims voided based on documentation sent with checks
  • Reach out to providers via email or phone when no documentation is available to determine what the provider wants to be done with their money
  • Occasionally apply checks received to provider’s negative balances
  • Document all checks received during the day in Excel Spreadsheet
  • Email spreadsheet from outlook to Program Accounting
  • Create financial control numbers for all checks received as a means of tracking payments
  • Send payments with financial control numbers to Program Accounting to be deposited in the bank
  • Mail letters to providers stating what NYS Medicaid plans on doing with their payments (i.e. apply to negative balance, void claims associated with check, reissue a check due to overpayment)
  • Once a week void all claims requested by providers during the week
  • Review that claims were voided correctly when doing the 63 report at the start of the new week
  • Correct any mistakes potentially made when voiding claims and correct the mistakes before allowing the claim to process incorrectly
  • Request checks to be reissued when a provider is owed money
  • Transfer money to the state when a claim is over six years old or the provider does not want the money applied to their account
  • Promoted to Research Analyst

Senior Assistant Processor – Pends Resolution

Computer Sciences Corporation
Menands, NY
07.2013 - 06.2015
  • Resolution of pending medical claims, open mail, file, and use office technology
  • Examine Medicaid claims to deny and approve based on accuracy
  • Retrieve medical records for providers
  • Communicate with providers for correct pay to and correspondence addresses
  • Contact with providers when there is a problem with a claim

Administrative Assistant

Dr. Cheryl Sorbero, D.D.S.
Albany, NY
01.2013 - 03.2013
  • Greet Orthodontic patients
  • Check-in patients, schedule follow up appointments
  • Answer multi-line phone system
  • Confirm upcoming appointments with patients
  • Work with patients to resolve billing inquiries

Insurance Assistant

Rose International Temp Agency
Latham, NY
11.2012 - 01.2013
  • Mailed out paperwork for customers to file claims for total loss vehicles in Hurricane Sandy
  • Prepared paperwork for total loss vehicles to be sold at auctions
  • Documented what paperwork was received and needed to be received to pay a claim
  • Contacted department of motor vehicles for missing titles to vehicles
  • Sorted electronic faxes into appropriate sections of customers’ files
  • Liberty Mutual

Claims/CAF Processor

Value Options
Latham, NY
09.2010 - 03.2012
  • Review employee assistance claim forms for accuracy
  • Enter payment information into the computer based on the claim forms
  • Deny claims when payment is incorrect, missing, and it is necessary
  • Try to resolve payment problems before denying claims by working with the TAs
  • Work with other departments to resolve missing information on claim forms

Lead Administrative Support Associate

Albany Medical Center Internal Medicine Group
Latham, NY
07.2006 - 09.2010
  • Supervise, schedule and train eight employees involved with patient care
  • Liaison between our office and the main campus
  • Handle/resolve billing questions and disputes
  • Review insurance eligibilities and data accuracy
  • Help resolve patients’ complaints with hospital clinic
  • Review and reconcile daily deposit of patient co-pays

Administrative Support Associate

Albany Medical Center Hospital
Albany, NY
06.2004 - 07.2006
  • Answered multi line phone system
  • Registered patients in the clinic
  • Collected co-pays and logged information
  • Reviewed dictations and sent letters to appropriate doctors
  • Delivered messages to doctors and nurses

Education

MBA -

The College of Saint Rose
Albany, New York

Bachelor’s Degree - Psychology

The College of Saint Rose
Albany, New York

Associate’s Degree - Liberal Arts and Sciences

Hudson Valley Community College
Troy, New York

Skills

  • Clear and concise communication abilities
  • Skilled in prioritizing responsibilities
  • Quality assurance and customer service
  • Fostered collaboration and problem-solving
  • Skilled in organizing administrative processes

Accomplishments

  • Successfully resolved customer issues per as a Lead Administrative Assistant
  • Achieved Electronic Health Records by introducing EHR to coworkers.
  • Supervised team of ten staff members.
  • Developed and implemented [Procedure description], which resulted in increased company efficiency and productivity.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Denied Claims from providers which led to an increase of Approved Claims from providers.

Certification

Lead Administrative Assistant

Promoted to Research Analyst

Customer Service Cashier

Languages

English
Full Professional

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Supporting STEM education initiatives and mentorship programs
  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community
  • Exploring various forms of art, such as music (guitar), crochet, and writing to nurture creativity and personal growth

Timeline

Office Assistant IV

GDIT
06.2016 - Current

Senior Assistant Processor – Pends Resolution

Computer Sciences Corporation
07.2013 - 06.2015

Research Analyst

Computer Sciences Corporation/CSRA
06.2013 - 06.2016

Administrative Assistant

Dr. Cheryl Sorbero, D.D.S.
01.2013 - 03.2013

Insurance Assistant

Rose International Temp Agency
11.2012 - 01.2013

Claims/CAF Processor

Value Options
09.2010 - 03.2012

Lead Administrative Support Associate

Albany Medical Center Internal Medicine Group
07.2006 - 09.2010

Administrative Support Associate

Albany Medical Center Hospital
06.2004 - 07.2006

MBA -

The College of Saint Rose

Bachelor’s Degree - Psychology

The College of Saint Rose

Associate’s Degree - Liberal Arts and Sciences

Hudson Valley Community College

Similar Profiles

CREATE PROFILE