Aljie de Peralta
Aiea
Summary
Detail-oriented Administrative Professional specializing in child-support case management and financial analysis within government agencies. Expertise in reviewing court orders, reconciling discrepancies, and preparing certified account statements. Proven success in conducting interviews to gather information and resolve issues, ensuring compliance with child-support orders, and fostering collaboration among clients and stakeholders.
Overview
2027
2027
years of professional experience
Work History
OFFICE ASSISTANT IV
Department of Attorney General
Kapolei, HI
04.2026 - Current
- Reviewed correspondence and referrals from clients, attorneys, and agencies regarding child support obligation orders to ensure accurate processing and compliance.
- Conduct research on cases to determine proper action(s) needed based on information received from clients, other parties or agencies and in the CSEA(Child Support Enforcement Agency) automated system file regarding child support order or obligation.
- Generate responses using agency forms, letters or other notices and packets through the CSEA automated system.
- Input data provided by clients, state agencies and other authorized parties utilizing various computer or system applications including CSEA software system for child support case.
- Conduct reviews and reconcile data entry errors to correct data entries.
- Review child support orders, provisions and language provisions of court orders and administrative orders for accuracy and completeness.
- Add and update cases OIW(Order of Income Withholding) for enforcement and collection of current and delinquent child support payments or obligations.
- Recognize and input relevant and appropriate information to establish, modify, or terminate child support and/or update information or status of change.
- Resolve inconsistencies or inexactness found in court orders by consulting with attorneys or their staff and requesting for the child support order to be amended if needed and request to provide us a copy of the amended order.
- Conduct case reviews of established child support obligation in system for inconsistency and accuracy by comparing the provisions on the court orders against database information.
- Process clients' application for services requesting to establish, modify or terminate child support obligations or enforcement received from clients or referrals from other agencies.
- Conduct, prepare and generate obligation reviews when needed to calculate accuracy of system obligation balance is matching child support obligation and sending necessary referrals to appropriate worker to review for adjustment or to reconcile accounts to correct obligation discrepancies or inaccuracy.
- Request payment records, certified account balance and month to month as needed for court proceedings or for OOS(out of state)agencies.
- Customer service duties, either phone or in person walk in service.
- Call clients and follow up on missing documents needed for the case.
- Call clients or employers to follow up and collect outstanding/delinquent child support payments/obligations.
- Process continuing education and call client or send notice to clients to provide appropriate proof needed if submitted proof is incorrect or insufficient.
- Generate letters/notices as needed.
- Send referrals to financial department to release and held payments.
- Send referral to supervisors to place allocation or disbursement holds on cases that need it.
- Refer cases to support payment officers to review case(s) for enforcement to make sure clients stay in good standing with their child support obligation.
- Process deaths, adoptions, intact family, name or address changes, AREP forms for authorized representative for parties, case closure or child support termination request and other referrals.
- Generate and mail out VRU(pin & access codes) for clients when requested.
- Prepare cases with delinquent accounts for arrears establishment orders.
- Process clients' child support modification request.
- Assist in preparing and requesting needed court orders and payment records for out of state agencies when referral request is received.
- Update logs as needed.
- Scan reviewed and processed received documents in Filenet(CSEA filling system).
- Shred to discard processed or completed documents.
- Perform other related duties as assigned.
ACCOUNT CLERK II
Department of Attorney General
Kapolei, HI
05.2023 - 04.2024
- Counted all disbursement checks from ICSD, verified and balanced against the check register and the ICSD audit control sheet.
- Separate checks over $1500 for review and 2nd signature.
- Pull all requested checks, log and forward to appropriate requester and notify requester of any issues concerning the generation or non-generation of requested check(s).
- Prepare check audit report, account for any pulled and voided checks and notate any pertinent information needed, print, copy, transmit to accountants and drop off all checks reviewed and ready to mail out to COSO(Clerical Operations Support Office) to process for mailing out.
- Review child support obligation against established child support order for certified payment history.
- Review and verify all payments received are properly allocated, distributed and disbursed.
- Delegate, mail, email completed documentation in a timely manner to requester.
- Review new darebursement custodial parent generated checks for direct deposit criteria and prepare disclosure notice if needed and attach to checks for mailing.
- Process received stop payment(s) requests and mail out affidavits for check re-issuance of disbursement checks(s).
- Process received affidavits and reissue disbursement check(s).
- Update check status in Keiki system.
- Update disclosure notice status and forward the generated debit card letter to accountants for review.
- Log FTI cases information to worksheet.
- Follow up on pending pulled check(s) status with assigned reviewer.
- Respond to correspondence.
- Scan and file documents.
- File reports and other necessary document.
- Perform other related duties as assigned.
RECEPTIONIST
Mill Town Dental Clinic, LLC
Waipahu, HI
08.2002 - 05.2023
- Responded to incoming phone calls, providing information and assistance to customers..
- Patient data and insurance entry.
- Schedule and confirm patient appointments.
- Check patient insurance eligibility with insurance carrier/company.
- Generate and present treatment plan estimates to patients or their guardians or parents.
- Set complete, generate and submit patients' insurance claims.
- Enter patients' and insurance payment into system software.
- Call patients for re-care appointments.
- Print daily production and daily deposit reports.
- Generate month end reports.
- Generate and mail out billing statements to patients.
- Call and schedule incoming and outgoing patient lab cases.
- Scan documents to patients' files.
- Call patients' insurance carriers and follow up on aging or unpaid outstanding claims.
- Inventory and ordering of supplies.
- Reconcile patients' accounts for any discrepancies and adjust balances on account as needed.
- Assist in setting up and breaking down operatories for the next patient procedure.
- Assist in sterilization of instruments and setting up trays for next procedure.
- Housekeeping duties.
RECEPTIONIST/Lead Dental Assistant
Vincent Hosaka, DDS
Waianae, HI
2001 - 2003
- Scheduled appointments efficiently, optimizing daily patient flow and minimizing wait times.
- Greeted patients warmly, creating a welcoming atmosphere for visitors.
- Managed phone inquiries, providing accurate information and directing calls appropriately.
- Maintained patient records meticulously, ensuring confidentiality and compliance with HIPAA regulations.
- Assisted in insurance verification processes to streamline patient billing procedures.
- Organized office supplies and equipment, contributing to a well-functioning reception area.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Completes daily deposits and generate daily production and daily deposit reports.
- Process, generate and submit claims electronically or by mail.
- Generate month-end reports.
- Generate and mail out monthly billing statements to patients.
- Generate and print out patients'' treatment plan estimates and present them to patients, guardians or parents.
- Reconcile patients' accounts as needed.
- Collect, log and post insurance and patients'' payments into the system.
- Prep and break down operatories for the next turnover.
- Take, develop and mount patients' x-rays.
- Set up patient trays for scheduled procedures.
- Take impressions.
- Assist dentist with charting, PPM, and other patients' scheduled treatment procedures.
- Inventory and ordering of supplies.
- Calling patients for payment of outstanding balances.
- Preparing and sending out of patients' referrals.
- Calling in patients' prescriptions.
- Housekeeping chores.
Dental Assistant
Michael Okano, DDS
Ewa Beach, HI
2000 - 2001
- Assisted in patient preparation and comfort during dental procedures.
- Recorded patient history and updated treatment plans accurately.
- Managed patient scheduling and follow-up appointments efficiently.
- Sterilized instruments and maintained cleanliness of treatment areas.
- Prep and breakdown operatories.
- Take, develop & mount xrays.
- Assist dentist with charting, PPM, and other scheduled procedures.
- Set up patient trays for scheduled procedures.
- Call in patients' prescriptions and give oral hygiene and post-op instructions.
- Sterilization of instruments and housekeeping chores.
CASHIER/WAITRESS
Nanakuli ChopSuey
Waianae, HI
1999 - 2000
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted in inventory management by restocking shelves and tracking product levels.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier/Waitress
Hanako Restaurant
Honolulu, HI
1996 - 1997
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced receipts at end of shifts.
- Assisted in inventory management, restocking shelves to ensure product availability.
- Welcomed customers and helped determine their needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
SALES ASSOCIATE/SHIFT SUPERVISOR
The Slipper House
Honolulu, HI
1995 - 1996
- Assisted customers in selecting products, enhancing overall shopping experience.
- Collaborated with team members to achieve sales targets and improve customer service.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained store cleanliness and organization to promote a welcoming environment.
- Inventory and ordering of merchandise.
- Opened and closed the store.
- Prepared daily deposits.
- Reconciled sales receipts and cash register.
- Provided product knowledge and recommendations to support customer needs.
- Managed inventory levels by restocking shelves and conducting regular counts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Scheduling employees work shifts and stations.
Education
Associate of Applied Science - Medical Office Administration
Denver Business College
HonoluluSkills
- Continuous learning
- Positive mindset
- Information security
- Bilingual
- Goal-oriented
- Communication skills
- Data entry
- Confidentiality management
- Basic bookkeeping
- Record management
- Motivated
- Accomplishment-driven
Timeline
OFFICE ASSISTANT IV
Department of Attorney General
04.2026 - Current
ACCOUNT CLERK II
Department of Attorney General
05.2023 - 04.2024
RECEPTIONIST
Mill Town Dental Clinic, LLC
08.2002 - 05.2023
RECEPTIONIST/Lead Dental Assistant
Vincent Hosaka, DDS
2001 - 2003
Dental Assistant
Michael Okano, DDS
2000 - 2001
CASHIER/WAITRESS
Nanakuli ChopSuey
1999 - 2000
Cashier/Waitress
Hanako Restaurant
1996 - 1997
SALES ASSOCIATE/SHIFT SUPERVISOR
The Slipper House
1995 - 1996
Associate of Applied Science - Medical Office Administration
Denver Business College