Tracey Moody
Saranac Lake
Summary
Dynamic manager with a proven track record at PJ Hyde & Son, excelling in team leadership and inventory management. Enhanced operational efficiency while fostering a positive work environment. Skilled in staff training and development, ensuring compliance with safety procedures and delivering exceptional customer service. Committed to driving team performance and satisfaction.
Overview
29
29
years of professional experience
Work History
Manager
PJ Hyde & Son (Subway)
03.2014 - 10.2025
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Fostered a positive work environment through effective communication and team-building activities.
- Managed staff scheduling to optimize labor costs and maintain customer service standards.
- Conducted inventory management to minimize waste and improve supply chain efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
PJ Hyde & Son (Subway)
06.2005 - 03.2006
Manager
Dewmac, Inc. (Subway)
11.2001 - 04.2005
Sandwich Artist
Dewmac, Inc.
09.2001 - 11.2001
- Prepared high-quality sandwiches following standardized recipes and customer specifications.
- Maintained cleanliness and organization of workstations to ensure safety and efficiency.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new employees on sandwich preparation techniques and customer service standards.
- Implemented inventory management practices to minimize waste and streamline ordering processes.
- Enhanced customer satisfaction by providing prompt service and addressing feedback promptly.
Customer Service Representative
JH Calo, Co.
08.1996 - 02.2001
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Answered phones and took orders of chemical samples for customers.
- Faxed samples orders to our warehouse.
- Faxed orders for drums of chemicals to our warehouse for shipping.
- Was hazmat trained.
Education
Criminal Justice
Suffolk County Community College
Brentwood, NYSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Safety procedures
- Employee onboarding
- Inventory management
- Recruiting and interviewing
- Multitasking
- Positive attitude
- Attention to detail
- Problem-solving
- Organizational skills
- Team development
- Hiring and training
- Schedule management
- Performance evaluations
Timeline
Manager
PJ Hyde & Son (Subway)
03.2014 - 10.2025
Manager
PJ Hyde & Son (Subway)
06.2005 - 03.2006
Manager
Dewmac, Inc. (Subway)
11.2001 - 04.2005
Sandwich Artist
Dewmac, Inc.
09.2001 - 11.2001
Customer Service Representative
JH Calo, Co.
08.1996 - 02.2001
Criminal Justice
Suffolk County Community College