Tracey Ofeidokyi
St Cloud,USA
Summary
Dynamic accounting professional with extensive experience at McKay’s Transportation, excelling in invoice processing and account reconciliation. Proven ability to enhance financial reporting accuracy and foster strong customer relationships. Adept in Microsoft Excel and recognized for exceptional organizational skills, ensuring meticulous management of financial records and compliance with accounting standards.
Overview
24
24
years of professional experience
Work History
Accounting Assistant
McKay’s Transportation
Orlando, Florida
02.2023 - Current
- Processed invoices and payment requests for transportation services.
- Managed accounts payable and receivable transactions accurately.
- Maintained organized financial records and documentation for audits.
- Utilized accounting software to track expenses and generate reports.
- Reconciled bank accounts on a regular basis.Managing financial records, including invoices,
expenses, financial statements. processing invoices,
reconciling accounts,
preparing reports,managing fuel expenses, maintenance costs
Accounting Clerk
DoubleTree by Hilton
Orlando, Florida
06.2021 - 02.2023
- Adjust and correcting room revenue in opera system posting verifying discrepancy reports on accounts
Chargeback disputes.
• Billing food vouchers and posting vouchers in Micros F&B verify values
• Posting checks and reconciling companies Payment.
• Verify reservation distribute with guest accounts in PMS, Opera
• Log any entries that need to be enter
• Calculate daily system values
• Prepare reconciliation comparing Profit Sage revenues/ledger values to PMS, Charge back disputes.
• Print or prepare, and scan, various reports
• Verify group rooming lists with the assistance of Reservations.
• Prepare an Accounts Receivable Aging report weekly, for review with the Director of Finance, the day
of the credit meeting, at the end of each month.
• Post payments received by check, wire, and Certifier.
• File copies of check stubs and check logs for A/R payments, charge backs
• Answer billing inquiries from guests and groups
A/R Account Receivable Clerk
Grand Orlando Resort Hotel
02.2016 - 05.2019
- Process billings/ invoices, payments/collections/ credit memos, follow-up on customer accounts requiring attention & past due balances.
- Work with customer AR files and credit limits, prepare reconciliations and perform other balancing routines, etc.
- Maintain compliance with Guest account, Company’s Credit and AR policies and guidelines, and practice good accounting practices, as well as compliance with other Company policies, accounting practices and procedures.
- Assist Accounts Receivable: process daily invoices/credit, apply Check and receipt, and help with collection of past due balance vendor invoices and disbursement filing, A/P invoice matching filing
- Assemble documents that require knowledge in determining proper classification of accounting codes and expenditure codes
- Rectify discrepancies by checking all possible sources of disagreement, reconstructing probable actions, and recognizing the effect on other accounts; prepare correction documents as required
- General accounting help with G/L account reconciliation and month-end closing, projects
- Put together statements and reports that require utilization of a variety of sources - Microsoft Excel
- Data entry experience
Customer Service Associate
Home Depot
Sunrise, USA
01.2015 - 12.2016
- Escort customers to appropriate merchandise, no matter what department
- Describe features and benefits of merchandise
- Explain the steps needed to complete projects and the products needed
- Assist customers with special orders and installed sales
- Acquire beginner product knowledge in adjacent departments
- Acquire knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paint
- Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk
- Cashier receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Processed returns and exchanges in accordance with company policies.
- Operated cash register for transactions, ensuring accurate payments and change.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Excelled in exceeding daily credit card application goals.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Developed relationships with key clients through regular contact and follow-up communication.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled cash register operations accurately during peak times.
Night Auditor
Comfort Inn
Ft Lauderdale, USA
01.2013 - 12.2015
- Prepare daily revenue reports
- Run audit reports for the front office system
- Make corrections and adjustments to books
- Enter all pertinent information into a prescribed bookkeeping system
- Balance all revenue and settlement accounts
- Provide relief support to the front desk officer
- Transmit credit card batches
- Act as hotel system liaison after hours
- Managed front desk operations during overnight shifts.
- Processed guest check-ins and check-outs efficiently.
- Balanced daily financial transactions and reports accurately.
- Monitored security systems to ensure guest safety.
- Coordinated with housekeeping for room readiness checks.
- Maintained inventory of supplies for front desk operations.
- Greeted arriving guests and checked them in to their rooms.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Provided exceptional customer service in a fast-paced environment.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Processed guest check-outs, including payment processing and providing receipts.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Verified customer credit to establish payment method for accommodations.
- Input and confirmed reservations for guests.
- Transmitted and received messages using telephones or telephone switchboards.
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Reported any discrepancies immediately upon discovering them.
- Documented wake-up requests and set up automatic calls in system.
- Prepared detailed audit reports at the end of each shift.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Received payments from customers via cash or credit cards.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Night Auditor/Front Desk Clerk
Ramada Inn
Ft Lauderdale, USA
01.2010 - 09.2013
- Greeted all guests upon arrival and ensured a fast and professional check-in process
- Handled incoming calls through PBX console
- Reviewed accounts and charges with guests in the check out procedure
- Verified customer’s identification and credit for stay
- Assigned room keys
- Answered inquiries related to hotel services and amenities taking messages and ensured their quick delivery
- Processed guest check-ins and check-outs efficiently.
- Managed front desk operations during overnight shifts.
- Resolved guest inquiries and complaints with professionalism.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Processed guest check-outs, including payment processing and providing receipts.
- Greeted arriving guests and checked them in to their rooms.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Received payments from customers via cash or credit cards.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Reported any discrepancies immediately upon discovering them.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Responded to customer inquiries regarding hotel services, reservations, directions.
Night Auditor
Treasure Islands Resort
Grand Cayman, Cayman Islands
02.2002 - 12.2003
- Prepare daily revenue reports
- Run audit reports for the front office system
- Make corrections and adjustments to books
- Enter all pertinent information into a prescribed bookkeeping system
- Balance all revenue and settlement accounts
- Provide relief support to the front desk officer
- Transmit credit card batches
- Act as hotel system liaison after hours
- Managed front desk operations during overnight shifts.
- Processed guest check-ins and check-outs efficiently.
- Balanced daily financial transactions and reports accurately.
- Assisted guests with inquiries and resolved issues promptly.
- Monitored security systems to ensure guest safety.
- Coordinated with housekeeping for room readiness checks.
- Provided exceptional customer service in a fast-paced environment.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Processed guest check-outs, including payment processing and providing receipts.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Prepared detailed audit reports at the end of each shift.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Reported any discrepancies immediately upon discovering them.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Coordinated with guest services and concierge team to meet guest needs.
- Assessed checklist on daily basis and planned shift accordingly.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
- Coded invoices to maintain organized and accurate records.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Documented wake-up requests and set up automatic calls in system.
- Greeted arriving guests and checked them in to their rooms.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
Education
High School Diploma -
John Gray
Grand Cayman, Islands01.1989
Skills
- Understanding of basic accounting procedures
- Invoice processing
- Account reconciliation
- Data entry
- Payment collection
- Customer relationship management
- Financial reporting
- Microsoft Excel
- Problem solving
- Scanning and copying
- Fine collection
- Cash handling
- Basic accounting
- Handling payments
- Good knowledge of bookkeeping activities
- Exceptional mathematical acumen
- Outstanding communication skills
- Excellent organizational and time management skills
- Database entry
- Accounts receivable
- Customer service
- Payment processing
- Microsoft Word
- Friendly, positive attitude
- Organization
- General ledger reconciliation
- Credit management
Timeline
Accounting Assistant
McKay’s Transportation
02.2023 - Current
Accounting Clerk
DoubleTree by Hilton
06.2021 - 02.2023
A/R Account Receivable Clerk
Grand Orlando Resort Hotel
02.2016 - 05.2019
Customer Service Associate
Home Depot
01.2015 - 12.2016
Night Auditor
Comfort Inn
01.2013 - 12.2015
Night Auditor/Front Desk Clerk
Ramada Inn
01.2010 - 09.2013
Night Auditor
Treasure Islands Resort
02.2002 - 12.2003
High School Diploma -
John Gray