Summary
Overview
Work History
Education
Skills
References
Timeline
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Tracey Paige Maertens

Tuckerton,NJ

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

8
8
years of professional experience

Work History

Rideshare Driver

Uber And Lyft
, New Jersey
05.2024 - 08.2024
  • Navigated routes using GPS systems for efficient delivery of passengers.
  • Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.

Travel Consultant

World Travel Holdings
Remote, NJ
09.2016 - 04.2020
  • Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
  • Provided customers with detailed information about travel destinations and packages.
  • Responded promptly to customer inquiries via phone, email or in-person contact.
  • Monitored competitors' prices and offerings to maintain competitive edge in the market.
  • Used company tools and systems to complete requests.
  • Utilized GDS systems efficiently for booking and confirming travel plans.
  • Provided exceptional customer service, resolving any travel-related issues promptly.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Resolved any issues related to travel plans and services.

Education

GED -

Central Regional High School
Bayville NJ
03-1993

Skills

  • Passenger transportation
  • Maintain passenger safety
  • Professional Appearance
  • Global destinations
  • Documentation preparation
  • Company guidelines and procedures
  • Travel package planning
  • High volume environments
  • Flight arrangement
  • Administrative tasks
  • Credit card payments
  • Marketing
  • Customer advising
  • Exceptional customer service
  • Client networking
  • Special needs travelers
  • Accommodations booking
  • Travel insurance
  • Building rapport
  • Call escalation
  • Live chat support
  • Sales expertise
  • Merchandise upselling
  • Hospitality and accommodation

References

References available upon request.

Timeline

Rideshare Driver

Uber And Lyft
05.2024 - 08.2024

Travel Consultant

World Travel Holdings
09.2016 - 04.2020

GED -

Central Regional High School

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Tracey Paige Maertens