Tracey Rice
Sturgis
Summary
Dynamic logistics professional with extensive experience in the trucking industry, excelling in freight dispatching and customer service. Proven track record in optimizing transportation operations and ensuring DOT compliance. Skilled in negotiation and proficient in various dispatching software, driving operational efficiency and enhancing client satisfaction. Committed to delivering results in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Logistics Coordinator/Driver Manager
LAC Logistics
Howe
01.2024 - 05.2025
- Coordinated daily transportation activities, including scheduling, routing, tracking, and documentation.
Monitored drivers to ensure DOT compliance and safety standards.
Facilitated communication with customers, brokers, partner carriers, and maintenance teams.
Directed logistics operations for planting and harvest seasons, transporting over 20 loads of agriculture seed products daily.
Logistics Coordinator
TAP Transport Inc
Battle Creek
05.2019 - 10.2023
- Dispatch drivers on flatbed and refrigerated loads based on route and availability.
- Negotiate and communicate with freight brokers to ensure timeliness of drivers as well as payment rates, detention, layover etc.
- Track drivers using electronic log software, enter loads into payment system, and assist drivers with after hours needs such as emergency repairs and com checks for lumper fees and tolls.
Dispatcher
Applebus Company
Kalamazoo
12.2021 - 12.2022
- Monitor drivers for para transport company ensuring riders are transported on time.
- Provide navigation assistance, answer riders questions.
Logistics Specialist
RSVP International
Kalamazoo
05.2018 - 05.2019
- Negotiate for freight loads for owner/operator truck drivers with 3PL companies, broker freight loads to other carriers, ensure drivers adhere to DOT guidelines.
- Dispatch drivers on loads, monitor drivers for timeliness, dispatch repair technicians to assist drivers with mechanical issues en route, ensure security of company assets via satellite tracking, complete rate sheets for drivers pay.
Credit Card Customer Care
PNC Bank
Kalamazoo
11.2015 - 03.2018
- Provide customers with account information, process account maintenance requests, answer credit card account questions, look for sales opportunities, and ensure customer complaints and inquiries are directed or escalated as needed in a fast paced inbound call center environment.
- Lowest average handle time on my team for 3 consecutive months as well as average of 5/5 on customer satisfaction surveys for approximately 95% of months employed.
- Account maintenance including but not limited to processing balance changes, customer demographic changes, providing payoff and APR information, processing redemption requests for reward products, assisting customers in using online banking and other tools to promote their financial well being while assessing risk for the company.
Education
High school diploma - General Studies
Sturgis High School
Sturgis, MI05.1996
Graphic Communications -
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Logistics management
- Customer service and support
- Freight dispatching
- Negotiation skills
- Google Workspace proficiency
- Microsoft Office Suite
- Ascend TMS expertise
- Truck Mate software
- Microsoft Outlook proficiency
- Excel spreadsheet management
- Transportation planning and management
- Driver scheduling strategies
- Electronic logging systems
- Time management techniques
- Cost reduction strategies
- Carrier collaboration strategies
- Operational efficiency
Certification
Career Certificate Project Management, Google/ Coursera, 11/01/22, Present
Willing To Relocate
Goodyear, AZ
Personal Information
Authorized To Work: US for any employer
Timeline
Logistics Coordinator/Driver Manager
LAC Logistics
01.2024 - 05.2025
Dispatcher
Applebus Company
12.2021 - 12.2022
Logistics Coordinator
TAP Transport Inc
05.2019 - 10.2023
Logistics Specialist
RSVP International
05.2018 - 05.2019
Credit Card Customer Care
PNC Bank
11.2015 - 03.2018
High school diploma - General Studies
Sturgis High School
Graphic Communications -
Kalamazoo Valley Community College