Tracey Richardson
Gordo,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Optician
Walmart
01.2023 - Current
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customer.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Personnel Manager
Walmart
12.2021 - 01.2023
- Improved employee satisfaction by implementing comprehensive personnel policies and procedures.
- Developed effective onboarding programs for new hires, resulting in smoother transitions into company culture.
- Streamlined performance evaluation processes with standardized metrics, ensuring consistent feedback and growth opportunities for employees.
Nursing Assistant
Tuscaloosa VA Medical Center
08.2019 - 12.2021
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
Customer Service Representative
Walmart
08.2019 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Personnel Manager
Walmart
07.2016 - 08.2019
- Improved employee satisfaction by implementing comprehensive personnel policies and procedures.
- Developed effective onboarding programs for new hires, resulting in smoother transitions into company culture.
- Managed payroll functions efficiently, ensuring timely and accurate compensation for all staff members.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Education
High School Diploma -
Gordo High School
Gordo, AL05.2001
Skills
- Complaint Resolution
- Call Management
- Account Updating
- Information Security
- Problem Resolution
- Key Holder Experience
- Microsoft Outlook
- Documentation
- Coordination
- Problem-Solving Abilities
- Professional Telephone Demeanor
Timeline
Optician
Walmart
01.2023 - Current
Personnel Manager
Walmart
12.2021 - 01.2023
Nursing Assistant
Tuscaloosa VA Medical Center
08.2019 - 12.2021
Customer Service Representative
Walmart
08.2019 - 12.2021
Personnel Manager
Walmart
07.2016 - 08.2019
High School Diploma -
Gordo High School
Similar Profiles
Dawson HyattDawson Hyatt
Overnight Stocker at WalmartOvernight Stocker at Walmart
Rachel ChristopherRachel Christopher
Spark Driver at WalmartSpark Driver at Walmart
Giovonni MoralesGiovonni Morales
Grocrey Associate at WalmartGrocrey Associate at Walmart
Rashaad FosterRashaad Foster
Stocker at WalmartStocker at Walmart
BreAnna RobertsBreAnna Roberts
Cardiac Monitor Technician at DCH Health SystemCardiac Monitor Technician at DCH Health System