Tracey Robinson
Jacksonville,FL
Overview
12
12
years of professional experience
Work History
Senior Program Manager
USAA
01.2026 - Current
- Strategic Planning to include defining program strategies, objectives, and
Senior Business Program Manager
Citizens Property Insurance
01.2024 - 01.2026
- Lead risk-focused business analysis to identify control gaps, operational risks, and improvement opportunities across enterprise processes.
- Create project plans, roadmaps, communication plans, initial impact assessments for LOB to include budget.
- Coordinate multiple projects while maintaining compliance to
- Drive alignment between business units and IT to ensure solutions meet regulatory, operational, and control expectations.
- Offer executive-level insights on risk trends, remediation progress, and process vulnerabilities.
- Strengthen organizational capability through knowledge-transfer sessions and mentorship of junior analysts.
Senior Business Product Specialist & Technical Writer (GDS)
BNY Mellon (Eliassen Group)
01.2023 - 01.2024
- Directed issue documentation, control validation, and quality review across Government Debt Solutions, improving issue quality and remediation sustainability.
- Established structured review workflows and reporting mechanisms that enhanced transparency and governance.
- Delivered high-impact analytics to senior leadership, identifying remediation trends and emerging risks.
- Partnered with Internal Audit, engineering, and business leaders to resolve control gaps and elevate risk posture.
Senior Business Analyst – ServiceNow Transformation
BNY Mellon
- Guided enterprise ServiceNow migration by aligning system requirements with regulatory and control expectations.
- Conducted comprehensive gap analyses and ensured remediation actions addressed root causes.
- Presented risk and control impacts to senior stakeholders to support strategic decision-making.
Senior Analyst, Third-Party Testing & Assessment (Vice President)
Citibank
01.2021 - 01.2023
- Oversaw issue management governance across 1LOD and 2LOD, ensuring adherence to Citi’s Issue Management Policy, Standards, and Procedures.
- Led Quality Control engagement for high-impact remediation programs, improving issue quality and closure sustainability.
- Developed and maintained executive-level reporting on issue inventory, control gaps, and remediation risks.
- Influenced senior leadership through clear, risk-focused communication and data-driven insights.
- Integrated lessons learned into corrective action planning, reducing recurrence and strengthening controls.
Business Controls Manager (TPRM, Marketing, IT, CCB)
C2G Partners – Citigroup
01.2018 - 01.2020
- Directed end-to-end issue management, from identification through remediation and validation.
- Strengthened control environments by updating policies, procedures, and knowledge-base content aligned with regulatory expectations.
- Delivered regulatory reporting to OCC, FRB, and CFPB for high-risk, customer-impacting issues.
- Designed ServiceNow workflows to enhance transparency, tracking, and control execution.
Vice President, Service Delivery Consultant & Business Analyst
Bank of America
01.2017 - 01.2018
- Led risk and issue management initiatives across CTO, Architecture & Engineering, and Business Continuity.
- Identified systemic control gaps and drove remediation strategies across multiple technology platforms.
- Conducted vendor due diligence (SA-SIG, SOC1/SOC2) and supported M&A integration efforts.
- Delivered executive reporting on risk trends, remediation progress, and operational vulnerabilities.
Assistant Vice President, Risk Oversight / Third-Party Risk Management
RoundPoint Mortgage Company
01.2016 - 01.2017
- Built and led a risk oversight function responsible for vendor due diligence, compliance monitoring, and control assessments.
- Managed a team of 27 compliance professionals supporting regulatory reviews and issue remediation.
- Directed CFPB complaint management, credit bureau dispute resolution, and AML oversight.
- Led audits, business continuity assessments, and executive-level reporting.
AVP, Enterprise Risk – Healthcare & Aviation
GE WCS
01.2014 - 01.2016
- Designed enterprise risk testing programs to identify control weaknesses across multiple business lines.
- Developed compliance policies, procedures, and training to strengthen risk governance.
- Delivered weekly risk reporting and led audit engagements with senior leadership.
Timeline
Senior Program Manager
USAA
01.2026 - Current
Senior Business Program Manager
Citizens Property Insurance
01.2024 - 01.2026
Senior Business Product Specialist & Technical Writer (GDS)
BNY Mellon (Eliassen Group)
01.2023 - 01.2024
Senior Analyst, Third-Party Testing & Assessment (Vice President)
Citibank
01.2021 - 01.2023
Business Controls Manager (TPRM, Marketing, IT, CCB)
C2G Partners – Citigroup
01.2018 - 01.2020
Vice President, Service Delivery Consultant & Business Analyst
Bank of America
01.2017 - 01.2018
Assistant Vice President, Risk Oversight / Third-Party Risk Management
RoundPoint Mortgage Company
01.2016 - 01.2017
AVP, Enterprise Risk – Healthcare & Aviation
GE WCS
01.2014 - 01.2016
Senior Business Analyst – ServiceNow Transformation
BNY Mellon