Tracey Rooney
Customer Service Representative
Mechanicsburg,PA
Summary
Highly motivated, well planned and organized Customer Service/clerical/administrative representative looking to share my customer service and people skills. Team player looking to help others. Conscientious individual with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Target, Customer Service Officer
Target
Mechanicsburg, Pa
10.2015 - 01.2016
- Highly motivated organized
- Helped customers, ran registers, stocked the back room and provided assistance to customers by taking packages to their car loyal dedicated
- Learns quickly and
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service Associate
Pheaa
Mechanicsburg, Pa
01.2013 - 07.2014
- Swiftly
- Team player
- Answered incoming customer service calls to help clients maintain their student loans
- Applied deferments and forbearances, taught simple interest and advised clients on the best student loan
Education
High School Diploma - Business
Middletown High School
Skills
- Customer Account Management
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Understanding Customer Needs
- Customer Service and Assistance
- Upbeat and Positive Personality
- Shipment Processing
- Administrative and Office Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Target, Customer Service Officer
Target
10.2015 - 01.2016
Customer Service Associate
Pheaa
01.2013 - 07.2014
High School Diploma - Business
Middletown High School
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