Tracey Swartzkopf
Carrollton,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Academy Locksmith
03.2022 - Current
- Answered calls in a call center talking to customers and technicians.
- I checked technicians into jobs on site as needed, closed out the work ticket by writing down everything the technician did out on the job and making sure that I communicated with a team that was associated with that work order.
- I data entered work orders for various department stores that needed a locksmith out to their stores to fix various things that had gone wrong in their stores.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Pick Up Associate
Nebraska Furniture Mart
11.2020 - 03.2022
- Answered calls from the drive through when people were there to pick up their merchandise.
- I would enter their license plate and tell the customer which lane to park in so, the delivery people would go to the correct vehicle.
- Processed reports each week and completed them by deadline.
- All of us was cross trained to do all job duties in our department.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Education
High School Diploma -
Brookhaven College
Dallas, TXHigh School Diploma -
Texas Woman's University
Denton, TXHigh School Diploma -
Lewisville High School
Lewisville, TX05.1985
Skills
- Data Entry
- Paperwork Processing
- Account Updating
- Administrative Support
- Customer Service
- Microsoft Excel
- Office Equipment Proficiency
- Professional Telephone Demeanor
- Call Center Experience
- Clerical Support
- Call Center Operations
- Filing
- Reading Comprehension
- Microsoft Office Suite
- Computer Proficiency
Timeline
Customer Service Representative
Academy Locksmith
03.2022 - Current
Customer Pick Up Associate
Nebraska Furniture Mart
11.2020 - 03.2022
High School Diploma -
Brookhaven College
High School Diploma -
Texas Woman's University
High School Diploma -
Lewisville High School
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