Tracey Thompson
Chicago,IL
Summary
Specialized in creating customer solutions, developing strategies and high-performance teams.
Positive and personable, with knack for clear communication and problem-solving. Familiar with troubleshooting techniques and customer service principles, paired with technical skills in software navigation. Committed to delivering exceptional support and enhancing customer experiences.
Overview
1
1
year of professional experience
2024
2024
years of post-secondary education
Work History
Safety Support Agent
Sutherland Global Services
05.2019 - 05.2020
- Company Overview: In person call center environment and hybrid work from home position $18 hr. Business processing outsourcing inbound/outbound customer support via phone, email, and chat.
- Completed two remote extractions per day and resolved 14 cases a day with detailed reports, while prioritizing client safety.
- In person call center environment and hybrid work from home position $18 hr. Business processing outsourcing inbound/outbound customer support via phone, email, and chat.
Education
Associates - Criminal Justice Studies
Kennedy king college
Skills
CRM software
Complaint handling
Data entry
Remote support
Awards
- Presidential Scholar, 12/21
- Dean’s List, 05/22
- Dean’s List, 12/22
Clubs
- MXC Women’s Book Club, 03/23
- Honor Society Foundation, 03/23
- Phi Theta Kappa Lambda Rho Chapter – PTK, 02/23
Timeline
Safety Support Agent
Sutherland Global Services
05.2019 - 05.2020
Associates - Criminal Justice Studies
Kennedy king college