Summary
Overview
Work History
Education
Skills
Awards
Clubs
Timeline
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Tracey Thompson

Tracey Thompson

Chicago,IL

Summary

Specialized in creating customer solutions, developing strategies and high-performance teams.

Positive and personable, with knack for clear communication and problem-solving. Familiar with troubleshooting techniques and customer service principles, paired with technical skills in software navigation. Committed to delivering exceptional support and enhancing customer experiences.

Overview

1
1
year of professional experience
2024
2024
years of post-secondary education

Work History

Safety Support Agent

Sutherland Global Services
05.2019 - 05.2020
  • Company Overview: In person call center environment and hybrid work from home position $18 hr. Business processing outsourcing inbound/outbound customer support via phone, email, and chat.
  • Completed two remote extractions per day and resolved 14 cases a day with detailed reports, while prioritizing client safety.
  • In person call center environment and hybrid work from home position $18 hr. Business processing outsourcing inbound/outbound customer support via phone, email, and chat.

Education

Associates - Criminal Justice Studies

Kennedy king college

Skills

CRM software

Awards

  • Presidential Scholar, 12/21
  • Dean’s List, 05/22
  • Dean’s List, 12/22

Clubs

  • MXC Women’s Book Club, 03/23
  • Honor Society Foundation, 03/23
  • Phi Theta Kappa Lambda Rho Chapter – PTK, 02/23

Timeline

Safety Support Agent

Sutherland Global Services
05.2019 - 05.2020

Associates - Criminal Justice Studies

Kennedy king college

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