Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracey Williams

Medford,OR

Summary

Dynamic and compassionate professional with extensive experience in healthcare working in the front and back office and mental health support, notably at Riverside Medical Clinic and Project Return. Excelled in peer support ethics and analytical thinking, significantly enhancing client independence and streamlining medical coding processes. Skilled in building rapport and delivering exceptional customer service, I drive recovery and operational efficiency.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Peer Support Specialist

Project Return
01.2019 - 07.2019
  • Shadowed the Service Area Regional Supporter, going into multiple community-based organizations in the public mental health system to provide mental health support groups.
  • Performed outreach to establish groups and engage with community to build rapport with potential group members.
  • Utilized person-centered approach to facilitate the recovery process.

Home Health Aide

Self-employed
08.2015 - 01.2019
  • Have assisted client helping with personal hygiene, medication and errands.
  • Maintained a clean and safe home environment for client, reducing falls and accidents.
  • Assisted client with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for client.

Certified Medical Coder

Riverside Medical Clinic
07.2005 - 07.2013
  • Maintained and protected strict confidentiality of medical records.
  • Reviewed records for completeness, accuracy, and compliance with regulations.
  • Assigned the patient (record) to diagnoses-related groups. (DRGs)
  • Resolved and/or clarified codes or diagnosis with conflicting, missing, or unclear information by consulting with Doctors and other staff during coding team meetings.
  • Posted medical insurance billings.

Medical Receptionist

Riverside Medical Clinic
07.1991 - 07.2005
  • Managed the front desk for Gastroenterologist
  • Managed the front the front desk for Internal Medicine Physician
  • Answered and directed in-coming calls, schedule patient care/appointments, and confirmed patient diagnostics, surgeries and consults
  • Transmitted correspondence and medical records
  • Interviewed patients to complete intake forms/documents, case histories, and insurance forms

Education

High School Diploma -

John Muir High School
Pasadena, CA

Empower-Life Coach Certificate
Medford, OR
01-2024

Rogue Community College-Peer Professional Cert
Medford, OR
01-2024

Project Return-Peer Professional Cert.
Los Angeles, CA
01-2019

Skills

  • Peer support ethics
  • Boundary setting
  • Rapport building
  • Self-care management
  • Problem-solving skills
  • Analytical thinking
  • Customer service

Certification

  • life Coaching Certificate
  • Peer Professional Certificate

Timeline

Peer Support Specialist

Project Return
01.2019 - 07.2019

Home Health Aide

Self-employed
08.2015 - 01.2019

Certified Medical Coder

Riverside Medical Clinic
07.2005 - 07.2013

Medical Receptionist

Riverside Medical Clinic
07.1991 - 07.2005
  • life Coaching Certificate
  • Peer Professional Certificate

High School Diploma -

John Muir High School

Empower-Life Coach Certificate

Rogue Community College-Peer Professional Cert

Project Return-Peer Professional Cert.
Tracey Williams