TRACEY ZIELONKA
Austin,US
Summary
Passionate and deeply engaged employee. Proven track record of providing compassionate support and resources to empower clients striving for stability, autonomy, and empowerment
Overview
10
10
years of professional experience
Work History
Integrated Services Navigator
Foundation Communities
Austin, TX
10.2023 - Current
- Manage housing navigation services for potential callers/prospects for the studio and family properties
- Initiate and attend events in the Austin area to provide community outreach and information pertaining to Foundation Communities housing and services
- Manage all aspects of transportation services and scheduling for 9 SRO studio properties
- Implement and oversee lease up events for all 9 SRO studio properties and oversee waitlist for supportive housing units
- Collaborated with community case managers to expand housing opportunities for clients
- Empower clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance in accordance with fair housing law
Practice Manager
Family Medicine of Oak Hill
Austin, TX
03.2016 - 10.2023
- Managed all office duties for a busy multi-physician family medicine practice
- Onboarded and trained all front and back office employees to include: front office staff, medical records, and billing departments
- Set and monitored staff goals, conducted performance reviews, and oversaw all onboarding responsibilities to include: payroll, benefits enrollment, and performance appraisals
- Developed a highly efficient administrative team through ongoing coaching and professional development
- Communicated with patients and problem-solved daily requests such as pre-certifications, referrals, and billing concerns
- Oversaw billing department and assisted patients in understanding of their healthcare coverage and costs
- Set up efficient workflow processes and oversaw opening and end-of-day closing procedures and financials
- Tracked and entered medical records in compliance with HIPAA laws
- Managed all practice needs such as billing and service contracts, compliance, overhead costs, and supply replenishment
- Organized files and digitized records so that all team member could easily update and retrieve them
- Implemented and trained staff to transition over to electronic records management for HIPPA compliance
- Answered an average of 15-20 calls, emails, and faxes per day, responding to escalated patient inquiries, referrals, pre-certifications as well as billing and scheduling issues
- Promoted from receptionist to office manager
Education
Bachelor of Arts - Latin American History
The University of Texas At Austin
Austin, TXSkills
- Self-motivated & reliable
- Empathetic and humble
- Strong interpersonal expertise
- Community driven and courageous
- Skilled problem solver; can address complex situations
- Strong communication skills
- Highly organized
- Adept with medical terminology
- Technologically savvy
- Trained in de-escalation
- Motivated team player
- Compassionate and curious
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Integrated Services Navigator
Foundation Communities
10.2023 - Current
Practice Manager
Family Medicine of Oak Hill
03.2016 - 10.2023
Bachelor of Arts - Latin American History
The University of Texas At Austin