Tracey D Brown
Madison Heights,MI
Summary
Diligent Customer Service Representative offering over 30 year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Collection Specialist
GFL Environmental
08.2023 - Current
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
Servicing Communication Specialist
Rocket Mortgage
01.2021 - 11.2021
- Effectively communicate with clients over the phone
- Answer general loan servicing inquiries
- Handle fee collection and recovery when applicable
- Find solutions using available resources
- Provide technology navigation support
- Handled inbound contacts and provided customer service according to departmental policies and procedures
Patient Registrar
Beaumont Hospital
12.2019 - 12.2020
- Facilitated timely check-in by greeting visitors and establishing purpose of visits
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives
- Verified important patient information for entry into patient management system
Customer Service Representative
AT&T
03.1989 - 03.2019
- Reviewed customer data to assess current issues and determine potential solutions
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
- Provided assistance to peers as Team Lead answering questions and taking over customer complaints
- Issued orders to establish service for new customers and added additional products to existing accounts
- Served as online support for front line representatives
- Effectively trained peers on new procedures and products
Education
Some College (No Degree) - Business Administration And Management
Davenport University
Dearborn, MISkills
- Call center experience
- Team leadership
- Adaptive team player
- Customer service
- Critical thinking
- Organization and Time management
Certification
Certified Medical Biller, Meridian Medical Billing, 08/2019
Timeline
Collection Specialist
GFL Environmental
08.2023 - Current
Servicing Communication Specialist
Rocket Mortgage
01.2021 - 11.2021
Patient Registrar
Beaumont Hospital
12.2019 - 12.2020
Customer Service Representative
AT&T
03.1989 - 03.2019
Some College (No Degree) - Business Administration And Management
Davenport University
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