Tracey F. Patton
Marietta,GA
Summary
Seeking a position as a Work From Home Customer Service Representative/Phone and Email Support focusing on Data Entry, Database Maintenance and Document Review.
Overview
27
27
years of professional experience
Work History
Lead Virtual Customer Care Representative
Resourceful Solutions LLC
Hammond, IN
12.2020 - Current
- Respond to customer needs through competent customer service and prompt problem-solving.
- Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions.
- Resolve concerns with products or services to help with retention and drive sales.
- Coordinate timely responses to online customer communication and research complex issues.
- Log call information and solutions provided into internal database.
- Achieved long-term business objectives by analyzing customer feedback for process improvements
Customer Service Associate Supervisor
Arise Virtual Solutions/Barnes And Noble
Fort Lauderdale, FL
11.2018 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
NYS Licensed Real Estate Salesperson
Keller Williams Hudson Valley United Realty Inc
Middletown, NY
11.2000 - 05.2017
- Answered client office calls and responded to their real estate sales questions and needs accordingly
- Assisted clients with buying, selling and renting real estate for personal use and investment
- Studied property listings, interviewed prospective clients, accompanied clients to property sites, conducted property inspections, discussed conditions of sale and assisted with real estate contracts.
- Increased home sales through persuasion, negotiation and closing prowess.
- Handled, minimum, 20 calls per day to address customer inquiries and concerns
Case Coordinator/Housing Specialist
Rehabilitation Support Services Inc
Goshen, NY
11.2006 - 09.2013
- Visited clients in their apartments 3-5 times per week to insure safety and integration into their communities
- Accompanied clients to doctor's visits and personal shopping.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Oversaw housing plans for over 15 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
Education
Salesperson License - Real Estate
NYS Real Estate Licensing
Goshen, NY02.2000
Associate of Arts - Psychology
Albany State University
Albany, NY06.1986
High School Diploma -
Fallsburg Central High School
Fallsburg, NY06.1983
Skills
- Customer Account Management
- Customer Data Confidentiality
- Upselling Products and Services
- CRM Software
- Verbal and Written Communication
- LiveChat Messaging
Timeline
Lead Virtual Customer Care Representative
Resourceful Solutions LLC
12.2020 - Current
Customer Service Associate Supervisor
Arise Virtual Solutions/Barnes And Noble
11.2018 - 12.2020
Case Coordinator/Housing Specialist
Rehabilitation Support Services Inc
11.2006 - 09.2013
NYS Licensed Real Estate Salesperson
Keller Williams Hudson Valley United Realty Inc
11.2000 - 05.2017
Salesperson License - Real Estate
NYS Real Estate Licensing
Associate of Arts - Psychology
Albany State University
High School Diploma -
Fallsburg Central High School