Tracey Tull Pulice
Wilmington,NC
Overview
27
27
years of professional experience
Work History
City Carrier
United States Postal Service
Wilmington, NC
05.1999 - Current
- Delivered residential and commercial mail, accountable items, medications, certified mail, express mail, registered correspondence, and sensitive materials while maintaining strict compliance with federal operational procedures and accountability standards.
- Managed daily operational workloads ranging from approximately 450-1,200 deliveries per day while maintaining accuracy, organization, and timely completion of assigned responsibilities.
- Maintained accountability and chain-of-custody procedures for sensitive and time-sensitive materials requiring accuracy, confidentiality, and public trust.
- Exercised independent judgment daily while resolving delivery issues, adapting to route changes, prioritizing operational tasks, and responding to customer concerns in fast-paced field environments.
- Developed extensive operational knowledge of Wilmington residential neighborhoods, business districts, transportation routes, and delivery logistics through management of more than 25 delivery assignments throughout federal career.
- Maintained strong professional relationships with customers, businesses, and community members through dependable communication, professionalism, and responsive customer service.
- Built long-term trusted relationships within assigned communities and earned a reputation for reliability, integrity, and consistent public service while representing a federal agency in customer-facing environments.
- Recognized by customers and community members for professionalism, responsiveness, and commitment to dependable service standards.
- Completed physically demanding walking routes averaging approximately 14 miles per day for more than 10 years while maintaining operational efficiency and delivery standards.
- Delivered to more than 100 business customers while maintaining professional working relationships and consistent service expectations.
- Trained and mentored more than 10 newly hired employees on operational procedures, scanner systems, route management, vehicle safety, accountability procedures, and customer service expectations.
- Operated multiple federal vehicles, including 2-ton delivery vehicles, while maintaining a strong safe-driving record and receiving recognition for safety performance and years of service.
- Utilized handheld electronic tracking systems and scanner technology for operational reporting, package accountability, delivery confirmation activities, and electronic record maintenance.
- Maintained accurate electronic delivery records and operational documentation while meeting time-sensitive delivery requirements and federal compliance standards.
- Adapted effectively to staffing shortages, route changes, severe weather conditions, and increased seasonal delivery demands while maintaining operational continuity and customer service standards.
- 40 hours/week
- Supervisor: Available Upon Request
- Salary: Approximately $83,000 annually
Timeline
City Carrier
United States Postal Service
05.1999 - Current