TRACI ALLEN
O'Fallon,IL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Proven track record in achieving recognition such as 'Who's Who Among Customer Service Professionals with Honors' and 'Service Excellence'. Strong background in data management, communication, and scheduling, aimed at enhancing team efficiency.
Overview
30
30
years of professional experience
Work History
Retail Banker II
Woodforest National Bank
10.2024 - 09.2025
- In the role of Retail Banker II at Woodforest National Bank, the primary focus involved managing customer banking needs while providing personalized financial advice. Responsibilities included opening accounts, processing transactions, and ensuring compliance with banking regulations. Engaging with clients to understand their financial goals allowed for tailored service and product recommendations. Collaboration with team members was essential to maintain high service standards and achieve branch objectives.
Personal Care Specialist
Private Residence, O'Fallon
O'Fallon
05.2023 - 05.2024
- Worked as a Personal Care Specialist, providing dedicated support and assistance in a private residence. This role required delivering personalized care, including daily living activities and health monitoring. Building a trusting relationship with the client was crucial for ensuring comfort and meeting individual needs. Attention to detail and empathy were key in maintaining a high standard of care.
Customer Service Specialist
CC Food Mart
10.2021 - 05.2023
- Served as a Customer Service Specialist at CC Food Mart, focusing on delivering exceptional customer service and handling inquiries efficiently. Key duties included managing checkout operations, resolving customer issues, and maintaining store presentation. The role demanded strong communication skills and the ability to work effectively under pressure, especially during peak hours.
Family Service Specialist
Private Family, Fairview Heights
Fairview Heights
09.2019 - 05.2020
- Organized schedules, inventoried household supplies, pet caretaker, meal prep
Paralegal
Robert Half, St. Louis
St. Louis
02.2019 - 03.2019
- Conducted research, Drafted documents, digital data filing and assimilation, maintained attorney schedules
Medical Billing Specialist
KForce/SSM, St. Louis
St. Louis
07.2018 - 12.2018
- Identification and resolution of claims adjudication issues, Developed processes to eliminate and or minimize denials and rejections to improve cash flow, Utilized financial, analytical, and interpretive skills to produce highest quality of work in an efficient manner
Health Insurance Analyst
Robert Half
03.2018 - 08.2018
- Identified source of insurance denials, developed processes to eliminate and or minimize denials and rejections to improve cash flow, utilized financial, analytical and interpretive skills to produce highest quality of work in an efficient manner
Education
Bachelor's -
Southern Illinois University at Edwardsville
05.2004
Associate of Arts, Associate of Science - undefined
Southwestern Illinois College
05.1996
Skills
- Customer Service
- Compliance
- Financial Advice
- Risk Management
- Data Management
Timeline
Retail Banker II
Woodforest National Bank
10.2024 - 09.2025
Personal Care Specialist
Private Residence, O'Fallon
05.2023 - 05.2024
Customer Service Specialist
CC Food Mart
10.2021 - 05.2023
Family Service Specialist
Private Family, Fairview Heights
09.2019 - 05.2020
Paralegal
Robert Half, St. Louis
02.2019 - 03.2019
Medical Billing Specialist
KForce/SSM, St. Louis
07.2018 - 12.2018
Health Insurance Analyst
Robert Half
03.2018 - 08.2018
Associate of Arts, Associate of Science - undefined
Southwestern Illinois College
Bachelor's -
Southern Illinois University at Edwardsville