Traci Bailey
Spanaway,WA
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards.
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Specialist
Safeway
09.2019 - Current
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Developed and implemented improvements to pharmacy organization system.
- Stocked, labeled, and inventoried medication to keep accurate records.
Collections Agent
DaVita
03.2017 - 08.2019
- Negotiated to collect balance in full.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Maintained high volume of calls and met demands of busy and productive group.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Researched billing errors and discrepancies to initiate corrective action.
Pharmacy Technician
Walmart
02.2012 - 04.2015
Pharmacy Technician
Fred Meyer Pharmacy
11.2009 - 11.2011
Pharmacy Technician
Fred Meyer Pharmacy
07.2004 - 08.2009
Education
N/A - Photography
Art Institute of Seattle
Seattle, WAN/A - Prerequisites
Pierce College
Puyallup, WAPharmacy Technician - Pharmacy
Clover Park Technical College
Lakewood, WA07.2004
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician Specialist
Safeway
09.2019 - Current
Collections Agent
DaVita
03.2017 - 08.2019
Pharmacy Technician
Walmart
02.2012 - 04.2015
Pharmacy Technician
Fred Meyer Pharmacy
11.2009 - 11.2011
Pharmacy Technician
Fred Meyer Pharmacy
07.2004 - 08.2009
N/A - Photography
Art Institute of Seattle
N/A - Prerequisites
Pierce College
Pharmacy Technician - Pharmacy
Clover Park Technical College
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