Traci Boksa
Summary
Results-driven education professional with focus on student success and development. Skilled in mentoring, academic planning, and resource coordination to support student achievement. Strong emphasis on team collaboration and adapting to meet diverse needs. Known for reliability, communication, and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Student Success Manager
Purdue Global
08.2012 - Current
- Respond daily to internet inquiries, conduct phone interviews. Share our brand vision and see if we are a good fit for the candidates needs.
- Give product and program knowledge, assist with decision-making, application and financial aid steps.
- Answer all questions, proceed with enrollment, create urgency.
- Conduct regular check-ins with at-risk students, identifying areas for improvement and developing action plans.
- Coordinate outreach efforts to raise awareness about available resources for academic support among the student population.
Assistant Director
Purdue Global
05.2017 - 11.2017
- Supervised a team of 10 advisors for daily activity and production.
- Conducted weekly call reviews for quality and compliance purposes.
- Performed monthly evaluations gauging growth, referrals, and team effort.
- Assisted with training and support of veteran and incoming advisors.
- Oversaw the recruitment, hiring, and onboarding process for new advisors.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
Director of Sales
Management Systems Inc.
02.2010 - 12.2012
- Negotiated and booked all private/corporate events for 8 branch locations.
- Responsible for admin duties, input of daily sales, employee file upkeep.
- Performed and examined background checks on 600+ potential candidates.
- Increased sales by 35% via email blasts, direct mail, and networking.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
Sr. Admissions Representative
Medtech College
04.2011 - 08.2012
- Recruited and assisted those wanting to begin a career in the medical field.
- Interviewed and screened candidates via phone and personal interviews.
- Chosen as "Representative of the Quarter" of the Midwest market, April 2012.
- Appointed to the DOA academy (future promotion opportunities).
- Maintained current knowledge of institutional policies and program offerings.
- Implemented targeted marketing campaigns to connect with specific demographics of potential applicants more effectively.
Owner / General Manager
Boxa Restaurant
10.2000 - 10.2009
- Managed personnel, finances, menu, & inventory
- Screened, interviewed, hired, and mentored all incoming employees.
- Initiated staff training for sales, order efficiency and customer satisfaction.
- Handled administrative tasks: scheduling, payroll, employee files, data, etc.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
M.S. - Management & Leadership (HR Concentration)
Purdue Global
01.2018
B.A. - Communications (Public Relations concentration)
Eastern Illinois University
Charleston, IL05-1997
Skills
- Self-awareness
- Organization
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Knowledgeable in Salesforce/SRM
Timeline
Assistant Director
Purdue Global
05.2017 - 11.2017
Student Success Manager
Purdue Global
08.2012 - Current
Sr. Admissions Representative
Medtech College
04.2011 - 08.2012
Director of Sales
Management Systems Inc.
02.2010 - 12.2012
Owner / General Manager
Boxa Restaurant
10.2000 - 10.2009
M.S. - Management & Leadership (HR Concentration)
Purdue Global
B.A. - Communications (Public Relations concentration)
Eastern Illinois University
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